You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: OMara4135
OMara4135 Author
User level: Level 1
4 points

Activation Lock

I have an iphone 11 that is a company cell phone. I have had it stashed away in a drawer for probably a couple years. It is barely used, my employee said he got a virus on it and I have never been able to figure out how to reset the activation lock. I am the administrator on the business account and the Apple ID & password is not the same as I set up for this employee. It is asking for an icloud user name and password. I would really like to repurpose this phone it is in great shape but I don't know what to do with it. It's probably been 3 years since I purchased it and I can't find the original paperwork any longer. Any ideas?



Posted on Oct 25, 2022 10:44 AM

Reply
Question marked as Top-ranking reply
User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
417,684 points

Posted on Oct 25, 2022 10:47 AM

If you are the owner or the owner has shared all information with you then to open Activation Lock:- If it is Activation locked, read here --> Turn off Activation Lock - Apple Support Activation Lock for iPhone, iPad, and iPod touch - Apple Support


Learn how to remove a device from a previous owner's account.


If you are not the owner and do not have the Apple ID and Password then there is no way that you can get into this iPhone unless the original owner shares the Apple ID and password with you. If you are lucky you can get into this iPhone if they (owner) accidentally remove the device from their Apple ID.

View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
417,684 points

Oct 25, 2022 10:47 AM in response to OMara4135

If you are the owner or the owner has shared all information with you then to open Activation Lock:- If it is Activation locked, read here --> Turn off Activation Lock - Apple Support Activation Lock for iPhone, iPad, and iPod touch - Apple Support


Learn how to remove a device from a previous owner's account.


If you are not the owner and do not have the Apple ID and Password then there is no way that you can get into this iPhone unless the original owner shares the Apple ID and password with you. If you are lucky you can get into this iPhone if they (owner) accidentally remove the device from their Apple ID.

Reply

Activation Lock

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up