I just updated my iPhone 11 to iOS 16.2 and now my lock screen is displaying just a black screen with the time, flashlight, and camera icons. I restarted the phone and verified that Settings/Wallpaper is set to select the wallpaper image that I have been using for years. After restarting the iPhone, the correct wallpaper was displayed but the next time the display went to sleep, it was again just showing the black background image.
iPhone 11
I just got off the phone with support at Apple with this same problem, my custom images I've had set for my Home and Lock screens are suddenly missing and I'm seeing a black background for both since the iOS 16.1 update. The first support person had me heading down a path backing up then wiping my phone completely, and restoring it to factory settings and reinstalling iOS 16.1. Luckily, they sent me to a senior support person, who diagnosed the problem -- and it's now solved. The issue had to do with my Settings > Focus > Do Not Disturb and Sleep settings. If you have those Focus times set, you MUST select a Customized Screen for Lock and Home screens, or else when those Focus times kick on, the screen settings will default to black (nothing). Once we figured this out, I reset my non-focus Home and Lock screens to my original photos and the issue has not reoccurred.
Mine just started this on the Lock Screen today. I went to Settings > Focus and there was a sleep focus set up from I don’t know where. I deleted it and all is better.
Mine did that, apparently having the do not disturb focus on was the issue, as soon as I turned it off the wallpaper was back to normal.
I had never used dnd or focus either and when I scrolled up to check, none were listed as being ON. I went into Settings/ Focus and disabled Focus Status…. and that has solved the issue for me, at least for now. (It was On)
Try this...has worked every time for me.
I hope that helps.
OK, my latest update.
I connected support via chat on my PC and very basically, the support operator thought that my original update had a corrupted file.
He put my phone into recovery mode and then I downloaded 16.1, this time using iTunes. I have reinstalled the update and for the time being, it appears to be working correctly.
I will let you know if it is any different.
Hi bazoo42,
I am like you, I have a particular wallpaper that I have used for years and do not want to change it either.
What I have done, is created a new wallpaper and accepted it as my default. I then went straight back into it and changed again, this time from the new one back to my original one.
After it failed a couple of times, I repeated the operation and now I have had four full days without a black screen in sight.
Socketman led me to my solution. I could not delete the current wallpaper photo I was using. But all I had to do was set the empty “paired” homescreen photo to the same one as the Lock Screen photo and no more problem.
Whats worked for me so far, 13Pro: long press on the lock screen and see my usual lock screen, another screen I didn’t create and one called “focus” that I also didn’t create. I deleted both the focus and the random mystery one and now my original lock screen seems to be sticking. 18 hours and counting but time will tell.
This is for those who have older wallpaper and can't recover it
What I have done to remedy the situation, and I see that it persists:
- first of all I made a backup with iTunes
- after the backup finished, I went to the location C:\Users\YOURUSERNAME\AppData\Roaming\Apple Computer\MobileSync\Backup\something
- in that something I searched for b97b0c3bc8a6bb221d0849b450fbd92b5d06a301 which means Wallpaper (home screen). I copied the file to my desktop and renamed it to HomeBackground.cpbitmap
- also in that something I searched for 86736007d0166a18c646c567279b75093fc066fe which means Wallpaper (lock screen). I copied the file to my desktop and renamed it to LockBackground.cpbitmap
- then I went to https: // cpbitmap . github . io and converted the two cpbitmap files to JPG.
- uploaded them to my phone using iCloud
- deleted all the homescreens that already exists and made a new one using the pictures uploaded via iCloud.
Since then I haven't had any problems. The black screen hasn't appeared anymore and it's been almost 3 weeks since I did that.
I use DND all the time starting at 11PM and it ends automatically in the morning at 11AM.
I updated to 16.2 last night. This morning, I noticed that the app store would not load, so I rebooted my phone to see if it would work. BIG MISTAKE, the black wallpaper is back again.
I spoke to c/s for a while and then my call was escalated to a senior adviser.
Long story short, I explained that I no longer have the photo that I used on my phone. He said that the photo really needs to be on the phone for it to work properly and that I am lucky that it had worked previously. He recommended that I create a new wallpaper, using a photo that is on my phone and he guaranteed that the black wallpaper will no longer be an issue.
While writing this, my old wallpaper has come back again, so I don't know what to believe now :{
We did bring the original photo up on the iPhone screen and took a screenshot/photo of the photo. Then added that new photo as a wallpaper selection. I will update if this 'fix' stops working but so far it seems the new photo is OK.
this alone does not work. where is Apple's reply? I fixed it-- bring the original photo up on the iPhone screen and take a screenshot/photo of the photo. Then add that new photo as the wallpaper selection.
I have worked around this issue by going to Settings/Wallpaper/+Add New Wallpaper and then selecting the wallpaper image I used in the past.
I did have to Add new wallpaper just to set it as my current wallpaper. Then I just switched back to my default and it fixed both screens for me. Yet to see if it goes black again overnight.
My sleep was enabled..(if you turn it off or any other Do Not Disturb) it should fix the black background.
iOS 16.1 Lock Screen Wallpaper Display
