Iwatch 5

Hello winifred1250,

We are here to help with issues on the Apple Watch and receiving calls. Can you clarify are these regular phone calls or FaceTime calls?

Did you check that the companion iPhone and Apple Watch are using the latest software?

Update your Apple Watch - Apple Support using the quoted steps below:

Get ready to update:

1. Make sure that your iPhone is updated to the latest version of iOS.

2. Make sure that your Apple Watch is at least 50 percent charged.

3. Make sure that your iPhone is connected to Wi-Fi.

Update your Apple Watch using your iPhone

You can wait until Apple Watch notifies you when a new update is available. Tap Update Tonight in the notification, then go to your iPhone to confirm that you want to update overnight. At the end of the day, leave your Apple Watch and iPhone charging overnight so the update can complete.

Or you can update your Apple Watch with your iPhone manually:

1. On your iPhone, open the Apple Watch app, then tap the My Watch tab. 

2. Tap General > Software Update.

3. Download the update. If asked for your iPhone passcode or Apple Watch passcode, enter it. 

4. Wait for the progress wheel to appear on your Apple Watch. It could take from several minutes to an hour for the update to complete. 

Leave your Apple Watch on its charger while the update completes. Don't restart your iPhone or Apple Watch, and don't quit the Apple Watch app. When the update completes, your Apple Watch restarts on its own.

Contact Apple Support if this continues.

We hope this helps.

Cheers.

winifred1250,

As mentioned in the previous message, if you still have issues with those steps, reach out to Apple Support directly as they'd be in a better position to look into this with you further: Get Support

Take care.