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Scans save as blank

I just updated to Ventura (13.0) on my MacBook Pro. Now when I scan documents from my HP8620, they appear as scanned, but save as blank pages when I tell them to save as a PDF I tell them to save to. They will save correctly as individual jpg's, but not as a pdf document.

MacBook Pro

Posted on Oct 25, 2022 3:35 PM

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Posted on Oct 29, 2022 12:07 PM

I had the same problem once I updated to Ventura (13.0) on my iMac. I have an HP Envy Photo 7855 printer. I was able to successfully scan to .pdf (and not get a blank page) once I downloaded and used the HP Smart app for Desktop on my iMac.

https://apps.apple.com/us/app/hp-smart/id1474276998 Took me hours to figure this all out. Frustrating.

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Oct 29, 2022 12:07 PM in response to aslsigns

I had the same problem once I updated to Ventura (13.0) on my iMac. I have an HP Envy Photo 7855 printer. I was able to successfully scan to .pdf (and not get a blank page) once I downloaded and used the HP Smart app for Desktop on my iMac.

https://apps.apple.com/us/app/hp-smart/id1474276998 Took me hours to figure this all out. Frustrating.

Nov 3, 2022 4:32 PM in response to aslsigns

The same thing is happening to me and I am on a 24" iMac with a M1 chip. The last OS Update I had major issues with my hp Pagewide Pro MFP 477dw and it ended up having to do with the scanner driver. It took HP MONTHS to update the driver for the M1 chip but once they did, the scanner worked perfectly. I feel like it is the same problem this time around as well since a coworker who is on an older 27" (no M chip) and is having no problems at all with the scanner after the update to Ventura.

Scans save as blank

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