ventura update failure message?

I've been using Monterey for a while, and yesterday saw there was an update for that OS (12.6.1) underneath the option to upgrade to Ventura. I thought I would try that first, as every major update seems to remove something I depend on. However after that update, nothing worked properly; Finder wouldn't run, time machine wouldn't recognise my external disk, icloud was asking me for passcodes for my ipads but hanging and couldnt be quit. Eventually got all that straightened out, backed up, tried to have a go at Ventura. Gave me several vague error messages, before eventually saying I needed more disk space. Cleared that out, but now when I try to upgrade it throws a message halfway through saying it failed and I need to check my network connection.



Is anyone else having these kind of issues?

iMac 27″, macOS 12.6

Posted on Oct 26, 2022 1:56 AM

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Posted on Oct 26, 2022 7:35 AM

WesleyRiot wrote:

I have other issues right now, like my Mac telling me it doesn’t have enough space, or loading up with no menu bar at the top and basic apps like mail and finder won’t open

You definitely want to resolve these issues before attempting to upgrade macOS. OS upgrades rarely solve problems and usually introduce more issues. It definitely makes troubleshooting more difficult because you have the original issue and after an upgrade you may have issues related to the new OS as well. Only upgrade macOS to a new major version only when your Mac is working properly.


Also make sure to have a good backup now while you can still access the data and definitely have a good backup before even attempting to upgrade macOS just in case something goes wrong.


To attempt to resolve your current Monterey issues, be aware that you are behind on Monterey updates as I think 12.7 was released. But before you attempt to upgrade to 12.7, try running EtreCheck and posting the report here using the "Additional Text" icon which looks like a piece of paper. After posting the EtreCheck report, try booting into Safe Mode to see if things work any better since it prevents third party software from automatically launching during boot & login.


How much free space do you have on the drive? You should always have at least 20GB of free storage space available at all times for the normal operation of macOS. Even that 20GB of space can quickly disappear during normal use since apps & macOS will utilize a lot of temp & cache files. If you run out of free space on an APFS volume, then it will prevent you from even being able to delete any files to make more room due to how the APFS file system works and Apple's poor implementation of it by not reserving some storage space to prevent this issue.


Also, run the Apple Diagnostics to see if any hardware issues are detected.


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Question marked as Top-ranking reply

Oct 26, 2022 7:35 AM in response to WesleyRiot

WesleyRiot wrote:

I have other issues right now, like my Mac telling me it doesn’t have enough space, or loading up with no menu bar at the top and basic apps like mail and finder won’t open

You definitely want to resolve these issues before attempting to upgrade macOS. OS upgrades rarely solve problems and usually introduce more issues. It definitely makes troubleshooting more difficult because you have the original issue and after an upgrade you may have issues related to the new OS as well. Only upgrade macOS to a new major version only when your Mac is working properly.


Also make sure to have a good backup now while you can still access the data and definitely have a good backup before even attempting to upgrade macOS just in case something goes wrong.


To attempt to resolve your current Monterey issues, be aware that you are behind on Monterey updates as I think 12.7 was released. But before you attempt to upgrade to 12.7, try running EtreCheck and posting the report here using the "Additional Text" icon which looks like a piece of paper. After posting the EtreCheck report, try booting into Safe Mode to see if things work any better since it prevents third party software from automatically launching during boot & login.


How much free space do you have on the drive? You should always have at least 20GB of free storage space available at all times for the normal operation of macOS. Even that 20GB of space can quickly disappear during normal use since apps & macOS will utilize a lot of temp & cache files. If you run out of free space on an APFS volume, then it will prevent you from even being able to delete any files to make more room due to how the APFS file system works and Apple's poor implementation of it by not reserving some storage space to prevent this issue.


Also, run the Apple Diagnostics to see if any hardware issues are detected.


Oct 26, 2022 10:00 AM in response to WesleyRiot

I've had better luck from the Safe Mode because I evidently have some 3rd party software that interferes with the downloads and installation so try the following:

#1 - boot into Safe Mode according to Start up your Mac in safe mode - Apple Support.

NOTE: Safe Mode boot can take up to 3-5 minutes as it's doing the following; 
• Verifies your startup disk and attempts to repair directory issues, if needed
• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)
• Prevents Startup Items and Login Items from opening automatically
• Disables user-installed fonts 
• Deletes font caches, kernel cache, and other system cache files

#2 - go to the System/Software Update preference pane and begin the download.

#3 - run the installer from the Safe Mode.


Oct 28, 2022 8:21 AM in response to Old Toad

I have been to the Genius Bar.


they tried to install Ventura on my 2021 MacBook Pro M1 Max 64gb ram 8tb hdd


the installation fails no matter what they do.

monterey can be installed with no problem at all.


the solution is to change the entire logic board.


probably there is an issue is the logic board that prevents Ventura installation.


it is not clear if was a defective logic board from the beginning or if Ventura update messed something during the process

Oct 26, 2022 5:55 PM in response to WesleyRiot

If Safe Mode is working, then it usually indicates you have some third party software installed which is interfering with the normal operation of macOS. Usual culprits are anti-virus apps, cleaning apps, and third party security software. If you have any of these types of apps installed, then uninstall them by following the developer's instructions.


As for the EtreCheck app, it is an app developed by a well respected forum contributor. The app collects pertinent information about a person's Mac which is very useful to help us troubleshoot Mac issues (Information about the hardware, but not the serial number, list of apps which are automatically launched, browser extensions, backup status, summary of recent system logs, performance information, etc). The data in the report is sanitized to not provide any personal identifying information. The app is a stand alone app that can even be run from the Downloads folder without any installation. It is just as easily removed by moving the app to the Trash. If you check out the Apple forums, you will find that the forum contributors recommend running this app all the time plus you can see the type of information the report contains. Definitely take the time to do your own research as caution is always recommended in these situations.



Oct 26, 2022 6:25 AM in response to WesleyRiot

The Apple servers cannot keep up with everyone trying to download the OS at the same time. Wait a few days or a week and try again. Unless you want to test things out, I would never recommend upgrading to a new major version of any OS on release day (or week). I always hold out for at least two or three months so all the launch day bugs can be fixed and to give third party developers time to release app updates for working with the new OS.



Oct 26, 2022 8:35 AM in response to HWTech

This is the thing, my focus has now shifted from "can't update" to "nohing friggin works any more" >_<


I've got it in safe mode right now, which seems to have allowed time machine to actually run and create an up to date backup, instead of telling me the external disk wasn't there (it was). Is it worth trying to restore from an older Time Machine backup?


I was wondering about reinstalling macOS and starting from scratch, but I'm not sure what happens to all my files and documents (I should add that I've only been using a mac regularly for about 2 years so there's still a lot I don't know).


Are you sure about the update number? I updated to 12.6.1 yesterday and according to the update window the only other update available to me is Ventura.


But yeah, safe mode right now, finder/time machine/etc is working properly but safari seems really laggy (one tab open lol).


I dont know what EtreCheck is so I will look into it now and try what you said, because as far as troubleshooting goes I don't know where to begin! I deleted a lot of stuff and Get Info tells me I have about 117gb free now.


In any case, thanks for taking the time to suggest some solutions, I appreciate it!

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ventura update failure message?

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