Ventura

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Level 1

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Ventura

Having installed Ventura this morning I have connectivity problems and Mail is definitely dysfunctional. Thank you for any suggestions.

MacBook Pro 13″, macOS 11.5

Posted on Oct 26, 2022 2:44 AM

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Answer 1

Top-ranking reply

disciara Author

Level 1

9 points

Nov 3, 2022 1:34 AM in response to disciara

Happy to report that I solved the problem. After a few unsuccessful attempts with Apple support, I noted under preferences --> Network that there was an active filter. I deactivated the filter and everything worked. This was never a problem with previous OSs.

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Answer 2

disciara Author

Level 1

9 points

Nov 3, 2022 7:53 AM in response to AROBASEFR

Under system preferences, I went on networks where I had, between wi-fi and Firewall, another option called Filters (see screenshot below, in Italian but you can figure it out). Under that, there was an app that I had not appropriately uninstalled and was still active. I deactivated it and deleted it - now the Filters category is also disappeared - and from then on it all worked fine.

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Answer 3

disciara Author

Level 1

9 points

Oct 26, 2022 3:19 AM in response to Owl-53

I have requested Apple support. After sharing the screen and making a few attempts I was told to wait 24 hours and call again if the problem was not fixed. This being the case, I will continue with Apple Support as the problem seems outside my system. Thank you.

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Answer 4

Owl-53

Level 10

102,985 points

Oct 26, 2022 3:25 AM in response to disciara

Ok.

Though with basically zero technically reliable information beyond " definitely dysfunctional. " Technically there is zero to work from.

Have taken enough of your time and really hope the Apple Support Personal can fix the computer problem

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Answer 5

Nov 3, 2022 7:14 AM in response to disciara

Hello,

i have the same problems to see the messages in Mail and Outlook, can you explain please in detail how did you fix it ?

wich preferences and what kind of filter was activated ?

thank you for reply

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Answer 6

Nov 6, 2022 9:23 PM in response to disciara

What is an active filter? In any case I followed your instructions via your screenshot and that didn't help. I still have emails waiting in my outbox until I do something like take a screenshot or move files from one folder to another.

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Answer 7

Owl-53

Level 10

102,985 points

Oct 26, 2022 2:51 AM in response to disciara

Writing an effective Apple Support Communities question

What actions has the user taken to fix this issue ?

After all, we do not what to suggest something the user has already tried

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Answer 8

Oct 26, 2022 3:17 AM in response to disciara

i have also installed Ventura thsi morning and Apple Mail opens for a round 2 seconds before closing itself/crashing with a crash log.

Same in Safe Boot

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Answer 9

Nov 3, 2022 12:42 AM in response to disciara

Me too - My particular problem is that mail that I write doesn't send until I happen to take a screenshot. It's VERY strange!

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Answer 10

Nov 3, 2022 8:16 AM in response to disciara

Thanks for your quick replay!

I don’t have any filtres there !

Looks like it could be linked to the new focus feature …

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Answer 11

disciara Author

Level 1

9 points

Nov 8, 2022 12:43 PM in response to marcynewman

Sorry I cannot help you further. I found the problem that was preventing my connectivity but obviously there may be more causes and hopefully you will find someone more expert than me to help you

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