Why I can't install the ios15.7 it shows requested update in grey

i have enough storage in my phone but I can't install ios15.7 and the whatsapp isn't working because of that It shows update requested in grey or resume download in grey .. what shall I do ?

iPhone 7, iOS 10

Posted on Oct 26, 2022 11:48 PM

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Question marked as Top-ranking reply

Posted on Oct 27, 2022 3:18 AM

From your second screenshot, it seems like your current iOS version (you didn't reply to my question) is prehistoric, earlier than 12 (minimum required by Whatsapp app), and you'll encounter many difficulties trying to update your iOS wirelessly (via wifi).

Should be this case, I suggest that you update your iPhone via computer (if you don't have a computer borrow one from your friends/neighbors, or ask for help at an Apple Store or Authorized Service Provider), then learn how to update your device manually if you're using a Mac with macOS Catalina or later, or if you're using a Mac with macOS Mojave or earlier or a Windows PC.


If you still get no help, contact Apple Support directly, using this link:--> Get Support

Regards

Giulio

7 replies
Question marked as Top-ranking reply

Oct 27, 2022 3:18 AM in response to latifa93

From your second screenshot, it seems like your current iOS version (you didn't reply to my question) is prehistoric, earlier than 12 (minimum required by Whatsapp app), and you'll encounter many difficulties trying to update your iOS wirelessly (via wifi).

Should be this case, I suggest that you update your iPhone via computer (if you don't have a computer borrow one from your friends/neighbors, or ask for help at an Apple Store or Authorized Service Provider), then learn how to update your device manually if you're using a Mac with macOS Catalina or later, or if you're using a Mac with macOS Mojave or earlier or a Windows PC.


If you still get no help, contact Apple Support directly, using this link:--> Get Support

Regards

Giulio

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Why I can't install the ios15.7 it shows requested update in grey

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