Emails can take minutes to load, what can I do to solve this?

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Level 1

12 points

Emails can take minutes to load, what can I do to solve this?

My emails (all acounts eg. icloud, gmail, etc.) in the Mail app can take 5 - 10 minutes to load, even emails that are short and only contain text. I have been trying to remove emails to empty the mailbox but I have to save most. Is there something else I can do to fix this issue?

Also, I don't have this problem with my iPhone Mail app, those still load perfectly and quick. Even to the point that when my MacBook Air Mail takes forever, I open my iPhone Mail to read the email, and it often helps my MacBook Air Mail to load quicker.

My details: MacBook Air, macOS Monterey, Memory 16GB

MacBook Air

Posted on Oct 27, 2022 1:48 AM

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Answer 1

Trish313

Community Specialist

Oct 29, 2022 11:37 AM in response to Tauka

Hi Tauka,

Does this happen on any network your MacBook is connected to?

You can use Safe mode to test and isolate this issue. Safe mode prevents your Mac from loading certain software. Test to see if this occurs in Safe mode as well.

To start in Safe mode:

Restart your Mac by going to the Apple menu (  ) > Restart
Press and hold the Shift key as your Mac starts up
Release the keys when you see the login window

You may be asked to log in twice. The second login window should have "safe boot" in the upper right corner

Check out: How to use safe mode on your Mac - Apple Support

Have a good one!

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Answer 2

Tauka Author

Level 1

12 points

Nov 9, 2022 12:40 PM in response to Sparks0829

Hi Sparks0829,

Thank you for your quick response.

My Mac still has 75GB available for storage. Is that considered low? I have moved most of my files to an external hard drive but can remove more if needed.

Re the activity monitor, I don't really know how to read these numbers but I have attached them to this response. Do they explain the issue to you?

For the last step 'Quit any app that isn’t compatible with your Mac.', I assume that the Mail app is compatible with Mac as it is the default mail app for Macbooks.

Thank you again. Really appreciate your help!

Best,

T

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Answer 3

Sparks0829

Community Specialist

Nov 9, 2022 12:08 PM in response to Tauka

Tauka,

We're glad to hear that reinstalling macOS seems to have helped a bit. Next, try working through the suggestions in this link to see if they help with the slow performance you're seeing from the Mail app on your Mac: If your Mac runs slowly

Let us know how it goes.

Thanks!

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Answer 4

Jeff_W.

Community Specialist

Nov 9, 2022 12:48 PM in response to Tauka

Hi Tauka,

75GB should be enough storage available for the Mac to function normally, and there is nothing we see in the Activity Monitor screenshots that is of concern. If this issue is still occurring, contacting Apple Support will be our next best step. That way we can investigate this further for you:

Contact - Official Apple Support

Cheers!

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Answer 5

Tauka Author

Level 1

12 points

Nov 2, 2022 1:06 AM in response to Trish313

Thank you, the issued continue after starting the computer in safe mode so I will try to reinstall MacOS.

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Answer 6

SnickZ.

Community Specialist

Nov 2, 2022 8:19 AM in response to Tauka

Thanks so much for the update. We’ll be here if/when you need us.

All the best.

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Answer 7

Tauka Author

Level 1

12 points

Nov 9, 2022 11:56 AM in response to SnickZ.

The reinstall seems to have helped somewhat, but I still have to wait (minutes) often for my emails. Is there anything else I can do to fix it completely?

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Emails can take minutes to load, what can I do to solve this?

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