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User profile for user: Palmaua
Palmaua Author
User level: Level 1
4 points

Where are my songs from Apple Music?

Bought an iPhone in 2020. With friends, we created and issued an Apple Music family subscription and used it to this day. I am a family member, not a creator. A month ago I moved from Ukraine to Canada, the music continued to work. After I put the SIM card of a local operator, all the music on my iPhone was erased. I stayed in the family, but for some reason the subscription flew off me. Although the creator of our family, Apple Eid, my friend, says that he can see that the subscription continues to apply to me. My phone shows that I am in the family, but there is no subscription. Why did it happen so? How to restore 800+ of my favorite songs? Why does my family see that my subscription is still active, but I don't have one?

Iphone se(2020)

Illia P.


[Edited by Moderator]

Posted on Oct 27, 2022 4:43 PM

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User profile for user: Eric_G1
Eric_G1
User level: Community Specialist

Oct 30, 2022 10:40 AM in response to Palmaua

Hello Palmaua,


To utilize the Purchase Sharing feature of Family Sharing you must be using the iTunes & App Store in the same country or region as the Family Organizer.


As a note, the availability of content may also vary between regions as well.


If you are within the same region as the Family Organizer, and can't see the shared content, then this page can provide some help: If you can't find your family's shared content - Apple Support


Cheers.

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Where are my songs from Apple Music?

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