You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: spencerfromcape town
spencerfromcape town Author
User level: Level 1
4 points

Apple Music problem

my wife and I have a family sharing Apple Music account: The subscription goes off her account but I am the organizer. I accidentally cancelled the subscription on my phone and lost all my music while her music is still there on her phone. It still shows on her phone that I am part of the family sharing. How do I get back to being where I was? Can I or have I lost all the music on my phone, but I cannot understand why she still has music. Please help!

iPhone 14 Pro Max, iOS 16

Posted on Dec 24, 2022 7:48 AM

Reply
Question marked as Top-ranking reply
User profile for user: Limnos
Limnos
User level: Level 10
418,933 points

Posted on Dec 24, 2022 1:55 PM

The subscription goes off her account


It appears therefore she is the one with the subscription. You cannot cancel a subscription made by somebody else. It sounds like whatever you did canceled your participation in the subscription, in which case everything associated with it is lost and will have to be rebuild from ground up, sorry.


She didn't lose anything because she has the subscription and what you did affected hyour account and not the account of any other members sharing in the subscription. If she had canceled it then everybody would have been affected.

View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: Limnos
Limnos
User level: Level 10
418,933 points

Dec 24, 2022 1:55 PM in response to spencerfromcape town

The subscription goes off her account


It appears therefore she is the one with the subscription. You cannot cancel a subscription made by somebody else. It sounds like whatever you did canceled your participation in the subscription, in which case everything associated with it is lost and will have to be rebuild from ground up, sorry.


She didn't lose anything because she has the subscription and what you did affected hyour account and not the account of any other members sharing in the subscription. If she had canceled it then everybody would have been affected.

Reply

Apple Music problem

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up