my hearing aids dont receive ringtone from new iphone 14 pro. The conversation goes to hearing aids but not the ringtone . I did activate ringtone in settings. Call routing is on automatic as opposed to always hearing aids. Any suggestions?

Hey there jeffdol,

Thanks for reaching out to Apple Support Communities. We're happy to provide some assistance.

It sounds like you have already checked to make sure ringtones is enabled as outlined under the "Adjust the settings and view the status of your hearing devices" section here: Use hearing devices with iPhone - Apple Support

If that is the case, let's make sure your device is up-to-date. If it is updated, let's restart your device. Restarting your device and making sure it is updated can resolve many unexpected issues. 

Take a look here on how to restart your iPhone: Restart your iPhone

Take a look here on how you can update your iPhone: Update your iPhone, iPad, or iPod touch

Let's also make sure your device is not on silent mode: How to put your iPhone on vibrate, ring, or silent mode - Apple Support

If the issue persists, reach out to Apple directly to investigate: Get Support

Have a great day!