Hi,
As of 27/10/22, My MacBook Pro running 10.15.7 won't log in to my exchange account and gives the message 'unable to verify account name or password'. I have not changed anything and the password is correct. My iPhone SE 2nd second gen can access the same account with no issue.
MacBook Pro
Hi Richard White7,
Has the account been removed and added again to reverify it?
Check out: Log out of or remove email accounts in Mail on Mac - Apple Support
If you haven't already, your Mac should also be restart. Restarting can help resolve many unexpected issues we may face with our devices. Check out: Shut down or restart your Mac - Apple Support
Take Care!
Hi Richard White7,
Has the account been removed and added again to reverify it?
Check out: Log out of or remove email accounts in Mail on Mac - Apple Support
If you haven't already, your Mac should also be restart. Restarting can help resolve many unexpected issues we may face with our devices. Check out: Shut down or restart your Mac - Apple Support
Take Care!
Hello Richard White7,
Are you using Outlook for Mac or the native Mail account? The link present there is for the Outlook account. If you need to confirm the settings for Mac Mail, then see the Microsoft article: Set up email in Mac OS X Mail
If you continue to run into trouble, we recommend that you contact Microsoft so they can confirm your manual email setup with you and ensure everything is set up properly for your account.
Thanks for using Apple Support Communities!
Hi ShannonM1
I am using the native Mail account and no changes were made. The account simply stopped working with the message 'can't verify account name or password'. The password is correct and I can access mail via Outlook for Mac with no issues and also my iPhone.
Hi Trish313
I removed the account as you suggested then restarted my MacBook Pro. I then re-added the account on Exchange and it seems to be working OK now. Thank you.
Hey Richard White7,
Thanks for sharing the solution. Please don't hesitate to let us know if you need additional assistance.
Take care.
Mail cannot access my Exchange account - 'can't verify account name or password'
