keep getting "unable to verify account name and password" on exchange email

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Level 1

4 points

keep getting "unable to verify account name and password" on exchange email

apple mail quit connection to exchange email when they upgraded security, deleted and re-added and it continues to tell me it can not be verified.

Posted on Jun 30, 2023 10:16 AM

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Answer 1

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Jack-19

Level 8

45,700 points

Jun 30, 2023 11:17 AM in response to ehewitt3197

Good news! You can upgrade to macOS Monterey. macOS Monterey will give your Mac the latest features and built-in apps compatible with your Mac, and should address the Mail issue you're seeing.

Visit the Apple Support article How to download and install macOS - Apple Support, and under the "Use the App Store" section, choose Monterey 12.

Before installing new software, it's a good idea to back up your Mac.

Jack

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Answer 2

ehewitt3197 Author

Level 1

4 points

Jun 30, 2023 10:31 AM in response to Jack-19

Model Name: MacBook Air

Model Identifier: MacBookAir7,2

Processor Name: Intel Core i5

Processor Speed: 1.6 GHz

Number of Processors: 1

Total Number of Cores: 2

L2 Cache (per Core): 256 KB

L3 Cache: 3 MB

Memory: 4 GB

Boot ROM Version: 195.0.0.0.0

SMC Version (system): 2.27f2

Serial Number (system): C02P7A5PG940

Hardware UUID: 66440956-D029-5507-BC17-EDB100D0E0C3

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Answer 3

Jack-19

Level 8

45,700 points

Jun 30, 2023 10:17 AM in response to ehewitt3197

Hi there!

Using this Apple Support article as a guide, Get system information about your Mac, let us know what year your Mac is, the model, and what version of macOS you are currently using.

Jack

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