Apple Watch series 5, green or red snake of death

I have a problem in apple watch 5 they don’t charge there is a green or red snake of death and the watch gets very hot very much, and rebooting through the side buttons does not help, I changed the battery, nothing helped.


[Personal Information Edited by Moderator]

Apple Watch Series 5

Posted on Oct 29, 2022 2:10 PM

Reply
1 reply

Nov 1, 2022 10:53 AM in response to ilham37

Hi there ilham37,


If your Apple Watch won't power on or charge, you'll want to be sure you worked through each step in the related article linked in blue at the top left corner of this page:


If your Apple Watch won't charge, or a message on your watch says that charging with this accessory isn't supported, try these tips: 
- Make sure that you're using the Apple Magnetic Charging Cable or USB-C Magnetic Fast Charging Cable that came with your Apple Watch.
- Make sure that you plug the Apple Magnetic Charging Cable or USB-C Magnetic Fast Charging Cable all the way into the USB Power Adapter, then make sure that you plug the adapter all the way into a power outlet.
- If you use a third-party charging stand, use the charging cable that shipped in the box with your Apple Watch.
- Completely remove any plastic wrap from both sides of the charger. 
- Make sure that the back of your Apple Watch and the magnetic charger are clean.
- Reposition the back of your Apple Watch on the charger. When the charger's magnets align correctly with your Apple Watch, a green or yellow lightning bolt green lightning bolt should appear on the watch face.*
- Try a different Apple Watch Magnetic Charging Cable or USB-C Magnetic Fast Charging Cable, and a different USB Power Adapter. If your Apple Watch is out of power, you might need to wait a few minutes for the lightning bolt green lightning bolt to appear after you start charging your device. 
- If your Apple Watch still won't charge, force it to restart. Press and hold both the side button and Digital Crown for at least 10 seconds, or until the Apple logo appears.


If you tried those steps and the issue persists, you'll want to have your Apple Watch inspected and serviced. This link will help you get started: Apple Watch Service & Repair - Apple Support


Take care.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple Watch series 5, green or red snake of death

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.