Lost everything at Genius Bar

thalia45 Said:

"Lost everything at Genius Bar: How to recover photos from factory reset with no iCloud backup. I never really made an iCloud or backed up any of my information on my iPhone on my iCloud [...]I learned that all of my messages my pictures my emails everything was gone this happened today at around six and I was wondering if there’s any way to recover any of that information I’ve lost all of my stuff"

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Finding Lost Photos:

If you cannot upload data, then it is gone, if not backed up. So, look in a place would would have backed it up. Elsewise, it is gone. For example, here is how you would troubleshoot Photos and Videos:

Locating Lost Photos and Videos:

I. Enable Photos and Contacts in iCloud:

On the iPhones, enable Contacts in iCloud.

On the iPhone:

1. Go to: Settings
2. Tap: Your Name (Top Item)
3. Tap: iCloud
4. Tap: Photos (so that it is green)
5. Tap: Contacts (so that it is green)

II. Troubleshooting Deleted Photos:

Three Things to Try:

A. Start here: If you're Missing Photos or Videos in the Photos App - Apple Support

B. Check iCloud, Directly:

Go here, and see if they reside in iCloud: https://www.icloud.com/photos

C. Where Else to Check:

1. PC
2. PDA
3. eMail
4. Mac Device
5. Cloud Storage
6. Android Phone
7. USB Flash Drive
8. External Hard drive
9. Secure Digital Card
10. Compact Flash Card

you are solely responsible for your data and photos.

Any backups should have been made by you and verified before you went to the Genius Bar.

If you failed to backup what are supposedly important pictures, they are gone.

Legal - General Service - Apple

1.2 Data Transfer Services. If your Apple Mac product is capable of storing software programs, data or other information (“Data”), Apple may attempt to transfer said Data to a replacement device. During service, it is possible that Data may be lost. In such an event, Apple will not be responsible for any loss of Data. 

a. As part of any Data transfer service, whether or not Apple is able to successfully transfer Data from the original device to the replacement device, Apple will delete any Data on the original device. You should maintain a separate backup copy of the contents of the device’s Data, remove all personal information that you want to protect and disable all security passwords. During service it is possible that the Data will be lost, replaced or reformatted. In such an event Apple and its agents are not responsible for any loss of software programs, Data or other information contained on the device.

b. Data transfer service will involve the transfer of Data directly from the original device to the replacement device or to a compatible external data storage device you provide. Apple will not transfer the Data to any Apple owned or 3rd party owned data storage system or device and will not store a copy of the Data as part of any Data transfer service.