iTunes not recognizing phone

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iTunes not recognizing phone

After multiple tutorials, guides, and hours of trying to get iTunes to recognize my phone, it still hasn't. I have updated both my PC and iPhone, I have tried 5 different charging cables, I have updated every software and device, and I have pressed the Trust this computer button. I have done every step listed on [If your computer doesn't recognize your iPhone or iPad - Apple Support ], but still nothing. Unsuprisingly, when I connect anyone else's phone to the computer, iTunes will detect their phones. What other solutions are there that I am missing to get iTunes to detect my iPhone?

Posted on Oct 31, 2022 1:34 AM

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Answer 1

Top-ranking reply

andrewwastaken Author

Level 1

4 points

Oct 31, 2022 10:51 AM in response to turingtest2

Hey, I finally got everything to work. Maybe I was impatient but it took around 5-10 minutes for iTunes to prompt a new screen enabling me to setup the device. I was able to get to this screen shown below and it took another 5-10 minutes of iTunes being really slow but eventually I was able to get to the screen where I can backup or restore my phone. Thank you!

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Answer 2

turingtest2

Level 10

278,155 points

Oct 31, 2022 8:01 AM in response to andrewwastaken

Try iOS device not showing in iTunes for Windows - Apple Community.

tt2

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Answer 3

turingtest2

Level 10

278,155 points

Oct 31, 2022 10:24 AM in response to andrewwastaken

Unlock your phone before connecting to the computer. Trust the computer if prompted.

tt2

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Answer 4

Oct 31, 2022 10:15 AM in response to turingtest2

My situation took a turn. So now iTunes is detecting my phone because I can see the little phone logo show up. The issue now is that I can't do anything. I can't click on the phone logo to perform any actions, but iTunes has detected my phone now.

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Answer 5

Oct 31, 2022 10:42 AM in response to turingtest2

I just restored the iPhone in recovery mode and it is at its factory settings. The phone shouldn't be locked and I don't think I can get the trust button during setup mode. iTunes is detecting my phone but the phone button is grey as shown in the picture and I can't really do anything.

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Answer 6

Oct 31, 2022 11:08 AM in response to turingtest2

I do have one more issue though, I am trying to restore a previous backup onto this phone but I am not able to click the button.

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Answer 7

turingtest2

Level 10

278,155 points

Oct 31, 2022 12:46 PM in response to andrewwastaken

Have you switched between the Microsoft Store and the standard iTunes setup installer versions at some point? Did you ever backup to iCloud for diversity?

tt2

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iTunes not recognizing phone

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