Apple Intelligence is now available on iPhone, iPad, and Mac!
Hi:
I just bought a Magic Keyboard with Touch ID and Numeric Keypad for Mac models with Apple silicon to go with my MacBook Pro (14-inch, 2021) Chip Apple M1 Max running macOS Monterey Version 12.6.
I cannot get the Touch ID on the new keyboard to work. When I go to under System Preferences, this screen pops up:
No matter how many times I Double-Press Touch ID on the new keyboard, nothing happens.
What am I doing wrong???
Many thanks!
MacBook Pro Apple Silicon
Hi
Check this article:
If Touch ID isn't working on your Mac - Apple Support
And make sure that:
For Magic Keyboard with Touch ID, turn your keyboard off and on, then connect your keyboard to your Mac with the USB to Lightning cable. After you turn Magic Keyboard off then on, Touch ID may be unavailable for up to 10 seconds.
Also, maybe disabling this feature from your Mac first would be helpful (just in case)
Hi
Check this article:
If Touch ID isn't working on your Mac - Apple Support
And make sure that:
For Magic Keyboard with Touch ID, turn your keyboard off and on, then connect your keyboard to your Mac with the USB to Lightning cable. After you turn Magic Keyboard off then on, Touch ID may be unavailable for up to 10 seconds.
Also, maybe disabling this feature from your Mac first would be helpful (just in case)
FYI, I got a very knowledgeable rep from Apple and he walked me through it- I needed to enable TouchID on my MBP 1st (I had not done that yet), before being able to enable it on my new external keyboard. Now all is good!
Many thanks; will try these troubleshooting measures. Much appreciated!
Touch ID on Silicon MBP?
