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I have High Sierra 10.13 on iMac I tried to update to Ventura, Monterey, Big Sur, Mojave but I get a message saying

"We could not complete your Purchase. This version of macOS10.14.6 cannot be installed on this computer"

Posted on Oct 31, 2022 8:09 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 31, 2022 8:38 PM

chiman119 Said:

"I have High Sierra 10.13 on iMac I tried to update to Ventura, Monterey, Big Sur, Mojave but I get a message saying: 'We could not complete your Purchase. This version of macOS10.14.6 cannot be installed on this computer'"

-------


Troubleshooting macOS Update:


Verify Compatibility:


A. Start Here: Learn About Compatibility and how to Identify your Specific Mac Model - Apple Support


B. How to Verify:

I. Reveal your Model:

What is the Model of your Mac? To find out...

  1. Go to: Apple menu
  2. Click: About this Mac
  3. View: Second Line-Down


then...


II. Compare the Results:

See if the Model you found is shown here:


then...


III. If Compatible:

Back Up your Mac First:  Be certain you Create a Time Machine Backup of your Mac, so that way you can have something to restore your Mac from, should anything go wrong with the reconfiguration.

2 replies
Question marked as Top-ranking reply

Oct 31, 2022 8:38 PM in response to chiman119

chiman119 Said:

"I have High Sierra 10.13 on iMac I tried to update to Ventura, Monterey, Big Sur, Mojave but I get a message saying: 'We could not complete your Purchase. This version of macOS10.14.6 cannot be installed on this computer'"

-------


Troubleshooting macOS Update:


Verify Compatibility:


A. Start Here: Learn About Compatibility and how to Identify your Specific Mac Model - Apple Support


B. How to Verify:

I. Reveal your Model:

What is the Model of your Mac? To find out...

  1. Go to: Apple menu
  2. Click: About this Mac
  3. View: Second Line-Down


then...


II. Compare the Results:

See if the Model you found is shown here:


then...


III. If Compatible:

Back Up your Mac First:  Be certain you Create a Time Machine Backup of your Mac, so that way you can have something to restore your Mac from, should anything go wrong with the reconfiguration.

I have High Sierra 10.13 on iMac I tried to update to Ventura, Monterey, Big Sur, Mojave but I get a message saying

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