Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Purchase could not be complete

Hello, I just want to solve purchase issue. I want to recharge in the game, but the system prompts that the recharge is unsuccessful. I want to know what should I do?

iPad, iPadOS 15

Posted on Nov 1, 2022 2:11 AM

Reply
Question marked as Best reply

Posted on Nov 1, 2022 2:46 AM

If you get a message -> Your purchase could not be completed, you need to update your payment method or add a new one

 

See also the following Apple articles:

Payment methods you can use with your Apple ID

Payment methods you can use with your Apple ID – Apple Support (UK)

 

Add money to your Apple ID balance

Add money to your Apple Account balance – Apple Support (UK)


If you update your payment method or add funds to your Apple ID balance, It would take about 1 to 3 business days in order to process.

If you're still unable to update your payment method, Contact Apple Support.

 

Click here for more support and assistance.

1 reply
Question marked as Best reply

Nov 1, 2022 2:46 AM in response to Feifan00

If you get a message -> Your purchase could not be completed, you need to update your payment method or add a new one

 

See also the following Apple articles:

Payment methods you can use with your Apple ID

Payment methods you can use with your Apple ID – Apple Support (UK)

 

Add money to your Apple ID balance

Add money to your Apple Account balance – Apple Support (UK)


If you update your payment method or add funds to your Apple ID balance, It would take about 1 to 3 business days in order to process.

If you're still unable to update your payment method, Contact Apple Support.

 

Click here for more support and assistance.

Purchase could not be complete

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.