Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Cannot move file to trash

I updated the operating system to Venture 13.0. When I try to move an outdated file to the trash, I get a pop-up window reading "Extension internal error." How can I restore the trash option?

Posted on Nov 1, 2022 3:30 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 5, 2022 1:46 PM

More and more people are encountering this issue with no real resolution yet. To delete something immediately to get around this Ventura bug, you can select the file you want to delete, then hold the command + option keys down and then hit the backspace (delete) key. It will confirm you want to delete the item immediately (bypassing the trash) and you can click OK. NOTE, this action does not allow you to go into the trash to retrieve the file. I've posted what the dialog looks like after you do the command + option + backspace (delete) keyboard combo:


I hope that helps.

4 replies
Question marked as Top-ranking reply

Nov 5, 2022 1:46 PM in response to carolfromwhite plains

More and more people are encountering this issue with no real resolution yet. To delete something immediately to get around this Ventura bug, you can select the file you want to delete, then hold the command + option keys down and then hit the backspace (delete) key. It will confirm you want to delete the item immediately (bypassing the trash) and you can click OK. NOTE, this action does not allow you to go into the trash to retrieve the file. I've posted what the dialog looks like after you do the command + option + backspace (delete) keyboard combo:


I hope that helps.

Cannot move file to trash

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.