Magsafe duo charger not charging
Why is MagSafe Duo charger not charging I Phone 12 or I Phone 13?
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User profile for user:
nbotros
User level:
Community Specialist
Hello dbeater1,
Welcome to Apple Support Communities. To get started, check this out:
Your MagSafe Duo Charger is designed to work with all iPhone 12 and iPhone 13 models, all Apple Watch models, Apple MagSafe accessories, and Qi-certified devices and accessories.
Use the included USB-C to Lightning cable to plug in your MagSafe Duo Charger to a recommended 20 watt (W) or greater Apple USB-C power adapter* or a compatible third-party USB-C adapter. You can also connect to a USB-C port on a Mac or PC.
Place your MagSafe Duo Charger face up — as shown — on a flat surface, clear of any metal objects or other foreign material.
* The Apple 29W USB-C Power Adapter isn't compatible with the MagSafe Duo Charger.
How to use MagSafe Duo Charger with your iPhone and Apple Watch - Apple Support
Also, check out the "Apple recommended" section in the following post:
MagSafe Duo Charger not charging my iPhone 12 Pro
We hope this information is useful. Kind regards.