Apps not downloading

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Level 1

5 points

Apps not downloading

I've been having intermittent issues, happens 90% of the time. I cannot currently download apps at all. It may be another week or two before I can download apps on my less than a year old Iphone 13 PRO. I can't download apps from the App Store, Jetpack Joyride, WhatsApp, or Slack.

When I click "Get" and it just spins forever. It never pops up with the prompt saying enter apple ID password.

I have restarted my phone. I have logged out of apple ID and logged back in on a different account on my phone.

iPhone 13 Pro

Posted on Nov 2, 2022 1:44 AM

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Answer 1

Top-ranking reply

Ingo2711

Level 9

73,899 points

Nov 3, 2022 12:29 AM in response to DogShepard

You should set the phone back to factory settings, using your computer. This will download a complete new iOS version, to make sure this is not software related.

Restore your iPhone, iPad, or iPod to factory settings - Apple Support

After that, set it up manually, without using the latest backup, in case the error is also saved in the backup data.

If downloading apps is working again, use the backup to restore your data.

According to the Apple - Support - System Status page, the App Store Service is available.

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Answer 2

DogShepard Author

Level 1

5 points

Nov 2, 2022 11:21 PM in response to Ingo2711

yes, I was using the same Apple ID that was used to set up the iPhone. I used it before I logged out and signed into a different account, as part of the troubleshooting process. Found the 2nd Apple ID account has the same problem.

This 100% seems like a software bug. Just don't know where to report it.

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Answer 3

DogShepard Author

Level 1

5 points

Nov 2, 2022 11:24 PM in response to DogShepard

Another new issue, I can no longer sign out of my 2nd Apple ID account I am using as a troubleshooting step.

I can click sign out, then it will ask for Apple ID password to deactivate find my iphone. However, when I select what icloud stuff to copy to my device. It loads for about 60 seconds saying "Copying files" or something.

Expected: Signed out so I can log in normally.

Actual: Nothing has changed. It is still signed in to the 2nd Apple ID account.

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