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Level 1

5 points

Amazon prime

This last week I have not been able to download any films or series from Amazon prime, it just sits going around in a circle. I have deleted the app from my iPad and iPhone and reinstalled it and it makes no difference.

The network is fine, and I sometimes use my data on my phone to try it and it is still the same.

I have the latest iOS on both of them.

Has anybody got any ideas?

iPad Pro, iPadOS 16

Posted on Nov 2, 2022 2:47 AM

Best reply

LotusPilot

Community+ 2024

Level 10

282,862 points

Posted on Nov 2, 2022 2:55 AM

You might be best advised to seek assistance directly from Amazon Support - as they are best able to assist with their services.

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Amazon prime

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