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💡 Did you know?
General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.
General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.
My Airpods Pro serial number is genuine and verified, however, when connecting I get a notification saying they are not genuine. Please let me know how we can sort this out..
[Re-Titled by Moderator]
iPhone 12
Hi,
Sometimes serial numbers can be counterfeited and appear genuine when they are not. The notification is probably correct. You may want to ask the supplier that you got your AirPods from if they are genuine or not.
Hope this has helped, please don't hesitate to reply if needed.
Will
Hi,
Sometimes serial numbers can be counterfeited and appear genuine when they are not. The notification is probably correct. You may want to ask the supplier that you got your AirPods from if they are genuine or not.
Hope this has helped, please don't hesitate to reply if needed.
Will
That is certainly strange, I’d take a look at the link posted by Johnathan, and if the issues persist, it may be worthwhile taking them into an Apple Store and having them look at it, especially if you can find proof of your purchase back in 2020.
I wish you all the best with getting your issue solved, but as always don’t hesitate to get back in touch.
Will
Hi Will,
Much appreciated for your reply. I bought them in 2020 from the Apple Store. They have been working fine up until today.
My Airpods Pro SN is genuine and verified, however, when connecting I get a notification saying they are not genuine
