Apple Watch Ultra locking while on wrist

have same exact problem. all people here saying "you wear it too loose" just wasting everyone's time.

I wear it on my both hands switching between. it works absolutely perfectly on my left hand and falls to sleep frequently on my right hand. I wear it tight on both hands.

I never had this problem with previous watch series and it only started to happen with Ultra.

It is obvious it is A FALTY SENSOR and/or SOFTWARE problem and not some bad wearing.

apple's products quality has been degrading over past few years not going to lie.

After talking to my tattoo artist, she also said the tattoo interfers. She told me to order bottle cap stickers off Amazon and use them on your watch. It establishes that connection and won’t continuously lock itself.

Provate a controllare nell’app Watch l’impostazione del polso utilizzato (sinistro o destro) e la posizione della corona (sinistra o destra), io ho risolto il problema con il mio Watch serie 7 😉

I have the exact same problem. Apple said they looked on their forums and didn't see any issues. I guess they didn't look hard enough as I found your post immediately. They had me run diagnostics which didn't turn anything up, and reinstall the OS twice, and clean to the contacts on the back. The issue persists. As they can't find any issue with diagnostics, I can send it in for analysis but without product replacement. That is kind of bogus as I won't have my watch for weeks. Oh well.

I received my Ultra mid-December and it locks while on my wrist. Been doing this since new, but only under certain conditions. I think I've finally got the cause figured out, but not the fix. It's only happening when I'm riding my bike outside in temps of 25 degrees to about 50 degrees and when I'm wearing it under long sleeves and/or gloves. Upon locking, it prompts for the passcode. Once the passcode is entered it locks up again for about 10 minutes with just the Apple logo showing. So frustrating for an $800 disposable watch. However, I've ridden with the watch in warmer temps with short-sleeves and no issues. I'm not sure what the takeaway is here. Apples's only solution is for me to send the watch in for a replacement, which I'm doing.

Me too.... on the Series 8. No resolution. What I did today.... wearing the watch slightly higher on my wrist (as opposed to the exact same spot as I wore my Series4)... This has been the ONLY thing that has worked... SO FAR. It's been 3 hrs and no locking. WHY did I think of this? Apple Support said "something changed with your wrist". I thought how ridiculous...... well... maybe it did. I remember the last year of my Series4 I would get bruises under the watch. No clue why. It left me with a dent. So.... testing out the theory now.

tina3kid wrote:

I think it's the new software..... "enhanced feature" they say. Yet my husband and son both have the new Ultra and they aren't experiencing this. I have tried everything. Including a different watch band. nothing helps

If neither your husband nor your son is having this problem, it is unlikely to be any sort of "enhanced feature" or new software. Either there is something wrong with your device or there is something about the way you are wearing it that is causing a problem. Do you have any tattoos on that wrist?

turning off the passcode turns off certain features tho.

I spent many days on the phone with Apple. Zero resolution. I wear the watch on the other wrist now. No issues now. Try that. Could be something about that one wrist now since you’re a long time Apple Watch wearer like I am.

I suppose it could be because the sensors on the ultra are much more sophisticated and measure more things than an SE. Do you have tattoos on both wrists? If you don't, perhaps consider moving the watch to the wrist which doesn't have tattoos.

So I found that if you tattoos, I ordered on Amazon bottle cap stickers. Little clear sticky things and put them on the sensor. Don’t feel them, doesn’t mess with the sensors, seems to be working fine.

So I actually turned of the focus under the settings and I haven’t had it lock out on me yet. I had the bottle cap sticker on that I mentioned previously but removed it this morning and no issues yet. Maybe your on to something here.

This article helped me resolve my locking issue on my new Ultra:

https://screenrant.com/apple-watch-keeps-locking-fixed-solutions-settings-cleaning-explained/

Leegue wrote:

My series 8 is doing the same thing. Mine will even lock when am scrolling through it. It locks when am wearing during a workout. It’s annoying. I have had Apple Watches since the first one, always wore the on the same wrist, on the same way but this is the first time I’ve had an issue.

I solved it by turning off the passcode 😂. But I need a resolution because I prefer it locked.

That sounds like a hardware issue with your watch. I'd suggest that you arrange with Apple to have it evaluated.

Genius Bar Reservation and Apple Support Options - Apple

It shouldn’t be tattoos bc I’ve had many Apple Watches and the same tats for years and I just opened and set up my new ultra. Went from one to the other. Series 7 or something. In literally had both on my wrist and only the ultra locked. It’s incessant. Actually unusable. I’m livid. You can’t workout keep data ect. I’ve had some watches disconnect during heavy workouts sweat ect. But I’ve sat still and this thing just locks. I also noticed my display is set to always on but it doesn’t stay on. I reset turned functions on and of and nothing. This is definitely software as I can’t imagine all these brand new devices are defective hardware. HELLO APPLE SUPPORT DONT YOU SEE THIS IS LEGITIMATE ISSUE.

Try a restart

Restart your Apple Watch – Apple Support (UK)