Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Voice Memos update brings Layered Recordings to iPhone 16 Pro and iPhone 16 Pro Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

DonNJ Author

Level 1

4 points

iPhone 13 Battery Issues

Hi all - my daughters IPhone 13 is having issues. Her phone shutdown randomly when it had approx 25% charge while she was using YouTube. When she turned it back on it showed only 1% charge and also displays a message saying “unknown part” related to battery. When I try to charge the phone through either the lightning port OR on a wireless pad, the phone makes the normal sound as if charging has begun, but the battery percentage charge never increases. Stuck on 1%. Also the battery icon never shows the lightning charge icon.

I have tried rebooting the phone, using different chargers/cables, and cleaning the charging port. Suggestions?

iPhone 13

Posted on Nov 3, 2022 2:49 PM

iPhone 13 Battery Issues

Similar questions