Greetings Nhi_Mizys,
Have you updated your Apple Watch and iPhone to the latest versions of software? This can help resolve these types of issues. To complete this, follow the steps below:
- "Make sure that your watch is connected to Wi-Fi.
- On your watch, open the Settings app.
- Tap General > Software Update.
- Tap Install if a software update is available, then follow the onscreen instructions.
Leave your Apple Watch on its charger while the update completes, and don't restart your Apple Watch. When the update completes, your Apple Watch restarts on its own."
Update your Apple Watch - Apple Support
- "Back up your device using iCloud or your computer.
- Plug your device into power and connect to the internet with Wi-Fi.
- Go to Settings > General, then tap Software Update.
- If you see more than one software update option available, choose the one that you want to install.

5. Tap Install Now. If you see Download and Install instead, tap it to download the update, enter your passcode, then tap Install Now. If you don't know your passcode, learn what to do."
Update your iPhone or iPad - Apple Support
If additional assistance is needed after those steps, reach out to Apple Support.
Take care.