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What do I do if my phone randomly shuts down and freezes but it’s an iPhone 13

Randomly my phone just shut down I know it happens on iPhone, tens and lower but mine is a 13 and it freezes as well and if anyone has had this problem and has an answer respond please.

iPhone 13, iOS 16

Posted on Nov 4, 2022 3:10 PM

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Question marked as Best reply

Posted on Nov 4, 2022 7:08 PM

Try a forced restart. First take off any case. Then:


Press and very quickly release the volume up button. > Immediately press and very quickly release by the volume down button > Immediately press and hold down the side button and keep holding the side button until the Apple logo appears, release the side button. If your iPhone won't turn on or is frozen - Apple Support


Next, what is your battery health saying and what percent capacity is it at?


How much available iPhone Storage do you have left?


Is the iOS and all apps up to date?

1 reply
Question marked as Best reply

Nov 4, 2022 7:08 PM in response to cadee289

Try a forced restart. First take off any case. Then:


Press and very quickly release the volume up button. > Immediately press and very quickly release by the volume down button > Immediately press and hold down the side button and keep holding the side button until the Apple logo appears, release the side button. If your iPhone won't turn on or is frozen - Apple Support


Next, what is your battery health saying and what percent capacity is it at?


How much available iPhone Storage do you have left?


Is the iOS and all apps up to date?

What do I do if my phone randomly shuts down and freezes but it’s an iPhone 13

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