I’ve only had my new Apple TV, which was just released on Friday and already the new remote has disconnected several times on its first day. My old HD with remote, very rarely had a disconnection anyone else having this issue it’s only been out a couple of days. It’s completely charged 100%. Please post.
Thanks for your reply. I found that information when I was troubleshooting the remote kept disconnecting over the day over three times. I then took the remote from my older HD model and it’s been working fine for the last couple of days without disconnecting so therefore I am assuming that the new remote is faulty. I called Apple and they’re sending a replacement hope it’s not something that’s prevalent in other new remotes.
Thanks for your reply. I found that information when I was troubleshooting the remote kept disconnecting over the day over three times. I then took the remote from my older HD model and it’s been working fine for the last couple of days without disconnecting so therefore I am assuming that the new remote is faulty. I called Apple and they’re sending a replacement hope it’s not something that’s prevalent in other new remotes.
After all the troubleshooting, updating to the latest TVOS, moving it closer to my couch, even replacing the remote, the problem continued. I decided to visit an Apple Store and get the Apple TV replaced. It has been a week, and the new Apple TV works fine without the remote issue. Hopefully it will be fine from now on.
If your Apple TV has the same problem and the troubleshooting won't work, get it replaced before the warranty expires. You don't deserve a defective product.
Apple just released tvOS 16.3.3 this afternoon which states that it corrects an issue with the remote “becoming unresponsive”. Those of you with the issue may want to download and install this update right away.
I got my remote replaced and still the same problem. I then tried doing a complete reset and set up from scratch on the AppleTV and this fixed the problem.
Have you updated to 16.3.2… so far a fix for me.
I’m having a similar issue. This USB-C remote just disconnects and then won’t do anything. I tried the re-pair and it went ahead an re-paired but was weird and only registered a few random button inputs (ignoring 75%) on the ATV (2022) and then disconnected. This is defective. I can control the ATV with remote apps or with iPhone control panel remote just fine.
Hey there Brad White,
Thanks for reaching out to Apple Support Communities. We're happy to provide some assistance.
The actions in this article can help resolve many unexpected issues with your Apple TV Remote:
If your Siri Remote or Apple TV Remote isn't working - Apple Support
Keep us posted.
Have a great day!
I have the same issue. I believe it’s the apple tv not the remote. Remote works great with 2017 4k apple tv.
I used the 2017 remote(black)
on the 2022 apple tv and it worked great for about 2 weeks then it became unstable and hard to control, jumping all over the place.
I am returning the apple tv for replacement and see what happens…?
I purchased new Apple TV4k and remote kept dropping off. Followed many suggestions i red here but no fix. Finally called apple and after tech working with me he decided I need to turn it in and got new replacement. Got the replacement very quickly “ thank you Apple “! All worked well for a week then same thing started to happen again. Now I found out that when it drops out bring it close to the Apple TV it connects but if I move five feet away it disconnects again. Then while is connected I go to setting and re start Apple TV soon it connects again works for a week or so and disconnects again, but fast way back is to the re start tv. Not best option but for now it works. Hope someone at apple reads this and works to find solutions as is very very annoying
Mine is still working after a week or so.
i was hoping this fixed the problem entirely.
It must be bluetooth interference. Other devices trying to grab same frequency.
For me it seemed to occur after I bought airpods. Airpods are always active searching for connections. Maybe try shutting off other devices that use bluetooth and see if that is the problem. Just a thought?
So now I unplugged the apple tv for a few second and plugged it back in and it is working . fingers crossed
I would call Apple have them send a new one. I just got my new remote today I watched a little bit of TV and it didn’t disconnect but let me see what happens over the next couple of days. If it gets by the next couple of days without disconnecting I think I’ll be on my way
I'm beginning to suspect the range issue is with the Apple TV's Bluetooth. I have issues with Airpods and with a Sony Playstation controller. The range is dreadful especially compared with using my Airpods with my iPhone. I can literally leave my iPhone in the lounge and still get Bluetooth reception to my Airpods in the kitchen through multiple walls. If I'm lying on the sofa, facing the Apple TV, I can cut reception to the Airpods by crossing my feet across the 'line of sight' path to the Apple TV. The same happens with the controller.
After replacing the Apple TV, this remote problem never happened again to my new one. I suggest everyone who has this problem go get your Apple TV replaced, and keep replacing it until you receive one that works. Apple will eventually try to fix the remote connection problem after they start to feel pain replacing their many defective products.
Why are you removing the Apple TV? It’s the Bluetooth pairing that’s the issue. I use either a channel master remote or my iPhone to act as a remote to repair the horrible usb c junk remote. I never have to touch the box.
Apple 4K TV (2022) remote disconnecting
