I’ve only had my new Apple TV, which was just released on Friday and already the new remote has disconnected several times on its first day. My old HD with remote, very rarely had a disconnection anyone else having this issue it’s only been out a couple of days. It’s completely charged 100%. Please post.
Thanks for your reply. I found that information when I was troubleshooting the remote kept disconnecting over the day over three times. I then took the remote from my older HD model and it’s been working fine for the last couple of days without disconnecting so therefore I am assuming that the new remote is faulty. I called Apple and they’re sending a replacement hope it’s not something that’s prevalent in other new remotes.
I bought the Apple TV 4K 2022 and had same problem. Only way to reset it was to unplug Apple TV and wait 6 seconds. it worked for about 5 minutes.
I bought another 2022 remote thinking that was the problem. Nope.
The new 2022 remote works flawless on my 2017 4k.
The remote on the 2017 I used with the Apple 4k 2022 and seems to work fine.
I think it is a Bluetooth issue being compatible on certain units,
Maybe coincidentally??. I just purchased air pods pro 2022 and the problem occurred. Maybe Bluetooth interference with AirPods trying to find Apple TV?
Wondering if any one else having this problem has AirPods?
Hopefully a firmware update will fix problem
Wondering, people with new airpods, if that is the problem because they continuously search for apple tv. Or another bluetooth device that is doing the same. Maybe competing with apple tv remote.
On my second apple tv 2022
Turned off airpods search in settings on the apple tv. See what happens.
Apple told me to wait for software update.
I am the person that started this thread when it first came out and had this issue. I got a replacement on my remote and it worked for several months pretty well. I think after the latest software update again I had a disconnect I was thinking, oh no, not again anyway currently restart, and I’m gonna keep an eye on it but this is definitely an ongoing problem. Everybody needs to call Apple and let them know so they really get a sense of how widespread this is.
I should have said wipe and reset of the AppleTV.
Same thing. Apple Support sent me a replacement Apple TV and it worked fine for a few days then started disconnecting again. I know it's not the remote itself because I paired it with my older 2nd Gen Apple TV and it's working fine. I hope this isn't a defective hardware issue. That would be terrible.
I have exactly the same issue, I suspect this is a fault with the new Apple TV, the range of Bluetooth is very limited, I am only 8ft from the Apple TV if I sit 4ft away it works perfectly
I had very similar issue and now waiting for iOS 16.3.2 that may fix the problem
in mean time when it disconnects I bring it close to the Apple TV and re start the tv
try that
update, I got my Apple TV replaced, remote worked for a week and now not working again! This Apple TV is located in the same place I had my previous two Apple TV models which worked perfectly.
To prove this I swapped the 2022 model with my 2015 model in the bedroom and the issue followed the 2022 model and the 2015 model performed perfectly.
I hope Apple recognises there is something wrong with the 2022 Apple TV model and stops blaming the customers house for interference.
please sort this issue!
This discussion has bee very helpful as I have the same problem. I bought a new 2022 Apple TV 4K in early December. It worked fine for a couple of weeks, then two times the remote failed to turn on the Sony TV and Apple TV. I unplugged the HDMI cable and power cord to the Apple TV to get them working. After the second failure, I bought a replacement HDMI cable thinking CEC might have a problem with the old cable. Same problem.
After I got it working after the second failure, it worked fine for a few days, then I got the "Remote disconnected." I charged the remote and followed the re-pair instructions. It worked fine for 10 seconds and then "Remote disconnected." I re-paired it a second time and it worked fine for another 10 seconds and disconnected.
My old Roku Ultra worked fine nonstop for five years. I just wanted to upgrade to 4K. My previous Apple TV worked fine for about 10 years. My wife's Sharp Roku TV (built-in Roku) works fine.
What a piece of junk this 2022 Apple TV 4K is! Come on, Apple. What has happened to your legendary quality!?
To make it worse, all of these fixes are a HUGE pain in the neck because I have the Apple TV attached to the back of the 65" TV on the wall with Velcro. Every time it fails, I have to get out my step ladder to access the unit and wires behind the TV.
Mine is disconnecting again after power outage. It did last a week though
after latest software update.
If you go 12 inches from the apple tv it works…. kinda. Very frustrating. I have
Apple Care and that doesn’t give you a refund if it is faulty. Apple just say wait for firmware updates.
So Apple care was a waste of money.
my Apple TV 4K 2022 has the same issue and I got the remote replaced. But the problem still exists with the new remote. I’m about to contact Apple to replace my Apple TV.
Sorry… yes mine is working without issue since the replacement. Maybe a firmware update is needed…. Just wondering. Do you have an older remote to try with it?
I used my iPhone remote app and sometimes it worked sometimes it doesn’t. So it’s TV’s problem. I just updated the TvOS. Hope this will solve the problem.
The range on the new remote is terrible. Last gen 4k with the new remote, range was great.
16.3.2 may have fixed it? seem ok so far. fingers crossed
Apple 4K TV (2022) remote disconnecting
