Disney Plus app will not login

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Level 1

15 points

Disney Plus app will not login

Disney Plus will not let me login to my existing account on either appleTV HD or appleTV 4K. Both are running TV OS 16.1. I have the same problem with my iPad running iOS 16.

When I click login and input my email address, it sends a code to my email. When I input the code, it prompts for a password change. I only want to login. I do not want to change my password and cause issues with my other devices that are already logged in.

Has anyone else had this problem?

Apple TV 4K

Posted on Nov 6, 2022 2:15 PM

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Answer 1

Best reply

Urquhart1244

Community+ 2024

Level 10

139,588 points

Nov 7, 2022 4:05 PM in response to Dala70

If this happens with a Disney+ account, as started with Disney+ directly,

then contact Disney+ about login issues.

If this happens with a Disney+ subscription through Apple, as started in-app on an Apple device,

then active subscriptions should be recognized without the need to sign in manually, from the Apple ID account of the device.

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Answer 2

Dala70 Author

Level 1

15 points

Dec 3, 2022 6:31 PM in response to Choogi

After neither Disney nor Apple could help, I input the code that was emailed, input my existing password and I was logged in. I have both appleTVs, iPad and iPhone and a roku. The issue was only encountered on my Apple devices. The roku device just lets me put in my password.

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Answer 3

Choogi

Level 1

4 points

Dec 3, 2022 2:35 PM in response to Dala70

Did you ever find a resolution? I am experiencing the same issue. Disney+ support does not address/cover this specific issue.

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Disney Plus app will not login

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