You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
My father passed away and has no trust or will. When he passed he was living with me and I have all of his Apple Watches. They are all locked and I am his daughter. Can I ever reset the watches and use them?
[Re-Titled by Moderator]
..Mil0618..
The State Court may have to be asked if they could Appoint you as legal representative.
And in usual circumstances, there would be others involved, they could defer this duty in
the Court. ~Quite often without any paper trail. This may include long hours of study; and
extensive use of your state's Self-Help legal site pages. I know; spent a ton of effort here.
{Those pages refer to Probate, self-help; and longer term issues, of filing papers in Court.}
..Been there. ~ Perhaps you're better off not having been awarded Appointment after all..
..Mil0618..
The State Court may have to be asked if they could Appoint you as legal representative.
And in usual circumstances, there would be others involved, they could defer this duty in
the Court. ~Quite often without any paper trail. This may include long hours of study; and
extensive use of your state's Self-Help legal site pages. I know; spent a ton of effort here.
{Those pages refer to Probate, self-help; and longer term issues, of filing papers in Court.}
..Been there. ~ Perhaps you're better off not having been awarded Appointment after all..
You came here from a link (Related Article at the top of this page) which provides the directions on how to request access to a deceased family members accounts. Follow the directions in that link.
I'm sorry for your loss.
As deggie points out, you don't need to know his passwords or pins. The point of the article is to tell you what documents (such as a death certificate and likely something from the estate, granting you ownership rights. And if by chance you can find the original purchase receipt, that would make it simple for Apple to unlock the devices for you to use. But you have to work with Apple directly on this. We are all users here on this user to user only forum.
i have contacted apple. He had no estate he passed unexpectedly. I have his death certificates and all his possessions that’s it . These watches aren’t new. They are all series 3 watches all pin locked. Google gave me a hard time too about unlocking the phone I had bought him.my phone provider made me pay it off and because it’s locked by a pin I can never access it or use it.
They asked for court documents that would say whose handling his affairs. I did explain to them he passed unexpectedly and left no one to handle anything and had no estate. I only have his death certificate. I am going to reach out to apple care again. All I was trying to do was have the devices factory reset.
Even though he died unexpectedly because he died intestate someone is going to have to handle his affairs and take the estate through probate. Is there some sort of rush to remove the Activation Lock on these devices?
When someone passes away, there has to be someone other than you who is handling the estate (a term used to describe a deceased person accounts and finances - such as checking, savings, loans, mortgage, rent)? You really should enlist the help of an attorney to help you. For the phone, if you bought it, you should have the original purchase receipt for the phone? If you do, Apple will unlock the phone with the original purchase receipt, which shows the phone's serial number on it.
I'm afraid there is little to nothing any of us can do to help you. It would seem prudent to get some legal help to ensure his affairs are properly closed. But that's in your hands. Apple is very specific about what is required to unlock devices. A death certificate is typically not enough.
Thank you
I don’t have his username I don’t know his passwords or pins so I’m finding really hard to get any help with this through apple
You don't need to know his password or passcodes to remove the lock. Have you contacted AppleCare directly?
What additional documentation did Apple ask you for? Order from the Probate Court?
No there isn’t. He has no other family beyond me. And I know the details of his finances he was living with me. I was taking care of him. But thank you for your input!
Can I reset locked Watches?
