I am trying to add an email address to a third family member on our custom domain but am told “you can't add an email address right now because your domain is being reverified”. It worked for the first two without a problem.
I can see no option to re-verify the domain.
Mail for the other two work fine.
How do I add the email address?
iPhone 13 Mini
Hello Matt__Brown,
If you added a domain that you already owned, there may be additional steps you need to complete by updating your DNS records. Once you've made these changes, you'll see on option to verify and confirm setup on the iCloud Mail set up page.
"Change your DNS records
Set up an existing domain with iCloud Mail has the additional details you'll need to make necessary changes. If this wasn't a domain that you already owned, or you continue to receive that same error, we'd recommend contacting Apple Support.
Regards.
Hello Matt__Brown,
If you added a domain that you already owned, there may be additional steps you need to complete by updating your DNS records. Once you've made these changes, you'll see on option to verify and confirm setup on the iCloud Mail set up page.
"Change your DNS records
Set up an existing domain with iCloud Mail has the additional details you'll need to make necessary changes. If this wasn't a domain that you already owned, or you continue to receive that same error, we'd recommend contacting Apple Support.
Regards.
Hi Matt__Brown,
In that case, we'd recommend continuing to wait for the verification to complete, or contacting Apple Support directly to have them investigate any unexpected behavior.
Take care.
Finally the re-verify option has reappeared. Can’t help but think someone has pushed a button to get this working, but perhaps reverification just took a a while to timeout?
The dns setting have changed slightly (the TXT apple-domain value has changed) so I have updated the DNS and am now waiting for this to propagate to complete the reverification. Fingers crossed.
Thanks Racheals14 but the DNS is correct and already being used by other family members.
The Re-verify option in my iCloud settings is disabled and says should be done in minutes, up to 24 hours, and has been for days. Until reverification is complete I can’t add the address to this family member’s iCloud.
At this point emails are being returned for this family member, they are receiving none and Apple doesn’t seem to be able to look into why re-verification isn’t completed.
Add address to custom domain: “your domain is being reverified”
