transfer of info and now new phone not working
I got a new iPhone 12 and started transferring my old iPhone to new iPhone but unknown to me the charging cable came loose on the new iPhone and now it won't turn on. Has this happened anyone else?
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Jeff_W.
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Community Specialist
Hi mirdee,
Thanks so much for using Apple Support Communities.
For this particular issue, we want to recommend that you follow the steps in this article: If your iPhone won't turn on or is frozen - Apple Support Whenever your iPhone won't turn on or gets stuck, working through a force restart is always a solid plan.
If that doesn't do the trick, you may want to make sure that your iPhone is fully charged. If you can test with a charger that you know works well, that can rule out any potential issues with the new charging cable and adapter. Once you connect it to power, let it sit for some time and check back on it periodically for an hour or so. This way you can tell if it's able to boot up after charging so that you can start the data transfer again.
We hope that this information is helpful.
Have a great day!