can't upload Apple Store on my ipad air2 using wireless broadband cantenna

My ipad air2 is connected to the internet by WIFI via a Verizon broadband network. Ipad recognizes the network and all other functions seem to work except the Apple Store. Apple Store fails to load saying "Cannot Connect to App Store". I took my device to the apple store in the mall and App Store uploaded fine there. HELP!

iPad Air 2, iPadOS 15

Posted on Nov 10, 2022 8:21 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 12, 2022 2:18 PM

Hello vet6568,


For difficulties with connecting the App Store you'll want to take the steps below:


  1. Check the system status page
  2. Make sure that your device is connected to the internet
  3. Update your software
  4. Check the date and time


You can find more details on each of those steps in this resource: If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support


Should that behavior persist with just your Verizon broadband network you'll want to reach out to them: Verizon Support - Mobile & Home They'd be in the best position to assist with further troubleshooting conflicts specific to their network.


Take care.

1 reply
Question marked as Top-ranking reply

Nov 12, 2022 2:18 PM in response to vet6568

Hello vet6568,


For difficulties with connecting the App Store you'll want to take the steps below:


  1. Check the system status page
  2. Make sure that your device is connected to the internet
  3. Update your software
  4. Check the date and time


You can find more details on each of those steps in this resource: If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support


Should that behavior persist with just your Verizon broadband network you'll want to reach out to them: Verizon Support - Mobile & Home They'd be in the best position to assist with further troubleshooting conflicts specific to their network.


Take care.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

can't upload Apple Store on my ipad air2 using wireless broadband cantenna

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.