Mac Password / Reset Encrypted Data

My wife is having the same issue as the below link. Her iPhone is asking for the macbook password and then says it was entered incorrectly too many times and she has to "Reset Encrypted Data". When we click continue to Reset Encrypted Data, a warning appears that says she could lose critical data from iMessage and iCloud. I would like to follow the steps, but how do i know this issue with losing data will not occur? She would be devastated to lose old iMessage and iCloud data.

Thank you,

Rob

Enter Mac Password - Apple Community

Posted on Nov 11, 2022 5:58 PM

Similar questions

1 reply

lexOS1

Community Specialist

Nov 13, 2022 5:12 PM in response to Rob_Gl

Hi Rob_Gl,

Thank you for participating in the Apple Support Communities. If you are trying to reset your encrypted data here are steps to help:

1. Restart your iPhone to see if the issue persists and you are still receiving the error message: Restart your iPhone - Apple Support

2. Update your iPhone to rule out the older software: Update your iPhone or iPad - Apple Support

3. Try the steps here to see if they help: If you can’t remember the password for your encrypted backup - Apple Support

4. If you need further support, reach out to Apple Support here: Contact - Official Apple Support

Have a great day.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Mac Password / Reset Encrypted Data