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Frozen screen

Hello


My iPhone 14 has frozen screen and cannot click any buttons or shut down the phone.

How can I solve this problem?


Thank you.



iPhone 14, iOS 16

Posted on Nov 12, 2022 10:49 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 12, 2022 10:50 PM

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


Axel F.

3 replies
Question marked as Top-ranking reply

Nov 12, 2022 10:50 PM in response to pankanok

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


Axel F.

Frozen screen

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