Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: pankanok
pankanok Author
User level: Level 1
4 points

Frozen screen

Hello


My iPhone 14 has frozen screen and cannot click any buttons or shut down the phone.

How can I solve this problem?


Thank you.



iPhone 14, iOS 16

Posted on Nov 12, 2022 10:49 PM

Reply
Question marked as Best reply
User profile for user: Axel Foley
Axel Foley
User level: Level 10
148,836 points

Posted on Nov 12, 2022 10:50 PM

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


Axel F.

View in context

Similar questions

3 replies
Question marked as Best reply
User profile for user: Axel Foley
Axel Foley
User level: Level 10
148,836 points

Nov 12, 2022 10:50 PM in response to pankanok

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


Axel F.

Reply

Frozen screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.
Learn more Sign up