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User profile for user: pankanok
pankanok Author
User level: Level 1
4 points

Frozen screen

Hello


My iPhone 14 has frozen screen and cannot click any buttons or shut down the phone.

How can I solve this problem?


Thank you.



iPhone 14, iOS 16

Posted on Nov 12, 2022 10:49 PM

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User profile for user: Axel Foley
Axel Foley
User level: Level 10
149,592 points

Posted on Nov 12, 2022 10:50 PM

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


Axel F.

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3 replies
Question marked as Top-ranking reply
User profile for user: Axel Foley
Axel Foley
User level: Level 10
149,592 points

Nov 12, 2022 10:50 PM in response to pankanok

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


Axel F.

Reply

Frozen screen

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