Apple Mail not prompting folder name to save emails: an update

Apple muted my prior discussion here Update on Apple Mail issue - Apple Community so I'm having to start a new one. My MacBook Pro Apple Mail continues to behavior weirdly. To recap: About a year ago it stopped "remembering" a folder to display in the "Move to" drop menu when I want to save an email/move from Inbox. I use this a lot, so not having it work is a pain. The update is that: It continues to work fine on my iPhone for the Gmail account and two work-related email accounts. And it works fine in Mac Book Pro Apple Mail for the two work accounts, but not Gmail, where I get most of my mail. I've not heard back from Apple in a while, so I gather they've shelved this support request. Recent upgrade to Ventura didn't help. As noted in the old thread, I've done re-installs and combed through preferences, but can't figure out what's now wrong with Gmail, when it worked fine for years. If anyone has encountered this and found a solution, please post!! Thanks.

MacBook Pro 15″, macOS 13.0

Posted on Nov 13, 2022 3:17 PM

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Dec 6, 2022 1:45 AM in response to leftcoaster

It's coming up on a year that I've had this issue and still no solution from Apple. There was another forum member who in April of this year posted a similar issue, with a pat response from the Apple team to update OS, which did not solve the user's problem. It hadn't solved mine. Twelve other users clicked that they were having the same issue. I've posted on the MacRumors forum but no solution there as well. This is discouraging after several calls with an Apple support staff person, who downloaded information from my laptop to research. But no followup. This is a feature I use A LOT and it saves me lots of mouse clicks — which is a big deal when you have slight peripheral neuropathy in your hands. Clearly, no one at Apple cares.

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Apple Mail not prompting folder name to save emails: an update

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