Unable to connect to cellular data. Help

Two weeks ago I lost the ability to connect to cellular data. iPhone 7, T-Mobile account in good standing. Powering down the phone and back on fixed the issue briefly but then it failed again and hasn’t been right since. Took it to the T-Mobile store, replaced the SIM card to no avail, so they believed since the phone was old it was time for a new phone. Once again, the account is in good standing. So, I purchased an SE 3rd generation phone, refurbished, from Mac of all Trades, transferred data over to the new phone from the old and have the EXACT same problem. Can only use the phone for SOS calls and can iMessage other Apple users. Then took it to an Apple Store, technician suggested a hard reset of the entire device. Which I did. Still doesn’t work. As a matter of fact one could argue it’s worse now as I can’t get the iMessage function to work. Surely I didn’t have a iPhone 7 for some 7 odd years finally go bad, then bought a new (refurbished) phone that has the exact same issue? What are those odds?


if I place the SIM card into another phone, it works, put it into my wife’s even older iPhone 6 and it works fine, as a communication device should, so one would surmise it’s a software or hardware issue.


Any help would be appreciated. Hopefully there is an Obi-Wan out there.

iPhone SE

Posted on Nov 13, 2022 4:45 PM

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Nov 13, 2022 8:37 PM in response to Edmanga

If you are unable to make a call or receive; If you can't make or receive calls on your iPhone - Apple Support



Cellular Update Failed —> If you see an Update Failed or Apple Pay Not Available alert after an iOS update or restart



Settings > Mobile Data > APN [under Mobile Data APN] enter the APN pin


View and edit your APN settings

If your carrier allows it, you can view your APN settings in one of the following locations: Settings > Cellular > Cellular Data Options > Cellular Network. Settings> Mobile Data > Mobile Data Options > Mobile Data Network.


View and edit your Access Point Name (APN) on your iPhone ...



Carrier Update (Required): Released by your Cellular Service provider (Carrier Update), affects your Outgoing / Incoming calls, SMS, Data etc.



How to Update Carrier Settings

You can manually check for and install carrier settings, and update with these steps: Make sure your device is connected to a Wi-Fi or cellular network. Tap Settings > General > About. If an update is available, you'll see an option to update your carrier settings.

Update your carrier settings on your iPhone or iPad - Apple Support




If nothing helps then --> If you see a Cellular, Ultra Wideband, or Apple Pay Issue message after an iOS update or restart



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Unable to connect to cellular data. Help

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