Level 1

4 points

My phone was stolen. Apple ID recovery phone number was changed to a number I do not know. I do not have any other apple devices. Am I locked out if my icloud forever?

Hi,

My phone was stolen. Apple ID recovery phone number was changed to a number I do not know. I do not have any other apple devices. Am I locked out if my icloud forever?

iPhone 14, iOS 16

Posted on Nov 13, 2022 5:19 PM

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iPhone Stolen and Apple ID Phone Number Changed Hi, My iPhone 14 was stolen and unbeknownst to me at the time, the thief had watched me put in my passcode. The first thing he did was go into my Apple ID and change my password and phone number associated with the account. Now that I have a new phone, I've spoken with 4 Apple Advisors, 2 Senior Advisors, and 1 Apple Specialist and no one can tell me how to put my account in recovery mode without the knowledge of the phone number. I don't have any other devices connected to this account and obviously cannot sign in to the account with the username or password. Other than waiting on law enforcement to do their job (he also ran up $22,000 worth of charges on my bank cards) and hoping they recover my phone, the Apple Specialist stated that the recovery process is automated and there is a way to get a prompt that says, "Don't have access to your phone?" or something like that, but that he didn't know exactly how to get to that prompt. I've also seen some posts that say you can reset the account through email, but whenever I click on the linked articles, that part seems to be left out (I still have access to my gmail account, which is also my Apple ID username). So now I'm hoping the internet can help me. Please let me know if anyone has any suggestions. Thanks in advance!--Taylor
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452 1

2 replies

Level 3

600 points

Nov 13, 2022 5:22 PM in response to buddy86

I would contact apple support here Official Apple Support

I hope this helps!

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Level 10

203,019 points

Nov 13, 2022 5:24 PM in response to buddy86

buddy86 Said:

"My phone was stolen. Apple ID recovery phone number was changed to a number I do not know. I do not have any other apple devices. Am I locked out if my icloud forever?"

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Secure your Info:

If concerned for device access, then (A)don't stare your login info, (B.) verify your devices, and (C)secure your account:

A. Verify your Devices:

Verify all devices that are logged in to your account, by using this link: Check your Apple ID Device List to See where you're Signed in - Apple Support. Anything that is not yours? If so, modify your credentials.

then...

B. Modify your Credentials:

Having been stollen, someone lily has your credentials. So, by all means, modifying them.

Modify: your login credentials (Using Both a New eMail and a New Password for each and all sites)
Associate: a different method of payment to your account
Enable: Two-Factor Authentication for Apple ID and for all other accounts that have such an applicable option

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My phone was stolen. Apple ID recovery phone number was changed to a number I do not know. I do not have any other apple devices. Am I locked out if my icloud forever?

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