You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Unable to pair my iWatch 6 with my new iPhone 14

Hi, I am trying to pair my iWatch 6 to my new iPhone 14 , but it is not picking my iCloud account(connected to my phone) , instead it is picking up other account related to my family and asking for its password. Both the account and the phone number related to it are no longer active. I am blocked and unable to pair my watch to my new phone.

Could you please help me resolve this ?

Apple Watch Series 6

Posted on Nov 13, 2022 11:54 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 14, 2022 1:45 AM

Activation locked.

 

Any Apple device with activation lock still applied cannot be used unless the original owner can remove the lock.

Further information can be found here

About Activation Lock on your Apple Watch - Apple Support

 

The family member will have to reactivate the Apple ID access first.


Find your apple ID

https://iforgot.apple.com/appleid

 

Manage or create your Apple ID

https://appleid.apple.com

 

You forgot your Apple ID Password

If you forgot your Apple ID password - Apple Support


or they can reach out to Apple Support directly with some proof of identity and ownership. You should be able to reach them here

Contact - Official Apple Support

or phone numbers

Contact Apple for support and service - Apple Support


1 reply
Question marked as Top-ranking reply

Nov 14, 2022 1:45 AM in response to krish12g

Activation locked.

 

Any Apple device with activation lock still applied cannot be used unless the original owner can remove the lock.

Further information can be found here

About Activation Lock on your Apple Watch - Apple Support

 

The family member will have to reactivate the Apple ID access first.


Find your apple ID

https://iforgot.apple.com/appleid

 

Manage or create your Apple ID

https://appleid.apple.com

 

You forgot your Apple ID Password

If you forgot your Apple ID password - Apple Support


or they can reach out to Apple Support directly with some proof of identity and ownership. You should be able to reach them here

Contact - Official Apple Support

or phone numbers

Contact Apple for support and service - Apple Support


Unable to pair my iWatch 6 with my new iPhone 14

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.