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Cannot send emails from my iPad

Cannot send emails from my iPads. The technician at the Geek Squad tried for 30 minutes to correct the problem but nothing worked. He came to the conclusion that is an apple software problem.


[Re-Titled by Moderator]

iPad, iPadOS 15

Posted on Nov 14, 2022 3:40 PM

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Question marked as Top-ranking reply

Posted on Nov 14, 2022 4:41 PM

See:

If you can't receive email on your iPhone, iPad, or iPod touch - Apple Support

If you can’t send email on your iPhone, iPad, or iPod touch - Apple Support


What happens when you try to receive or send email? Do you see any errors - and if so, what do you see?


If email is failing to send or receive, you are likely to see indicative errors at the bottom of the mail sidebar - the wording of the error usually providing sufficient information to determine the nature of the problem.


Deleting and re-adding your email account is sometimes the easiest way to resolve a problem with a specific Mail account. After deleting the account, perform a forced restart before re-adding the email account to your iPad.


  • Delete account:

Settings > Mail > Accounts > [Your Mail Account] > Delete Account


  • Force restart the iPad:

Force restart iPad - Apple Support


  • Add Mail Account:

Settings > Mail > Add Account



Also be aware that some email providers now require the use of App Specific Passwords when accessing mail over IMAP or POP3. If this applies to your email account, you will need to generate a unique password for your iPad email account - that will differ from your normal Account Password. As examples - AOL, Yahoo, Google, Microsoft all use App Specific Passwords when using anything other than their own email client Apps.


If you need to generate an App Specific Password, you’ll need to log-in to your Mail Providers account management webpage - using a web browser - and generate the Password from the appropriate account security page.


More information about AOL’s App Specific Passwords can be found here:

https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in?guccounter=1


For Yahoo, more information can be found here:

https://help.yahoo.com/kb/SLN27791.html


For Gmail:

https://support.google.com/mail/answer/185833?hl=en-GB


Microsoft:

https://support.microsoft.com/en-us/account-billing/using-app-passwords-with-apps-that-don-t-support-two-step-verification-5896ed9b-4263-e681-128a-a6f2979a7944

2 replies
Question marked as Top-ranking reply

Nov 14, 2022 4:41 PM in response to Willsfla48

See:

If you can't receive email on your iPhone, iPad, or iPod touch - Apple Support

If you can’t send email on your iPhone, iPad, or iPod touch - Apple Support


What happens when you try to receive or send email? Do you see any errors - and if so, what do you see?


If email is failing to send or receive, you are likely to see indicative errors at the bottom of the mail sidebar - the wording of the error usually providing sufficient information to determine the nature of the problem.


Deleting and re-adding your email account is sometimes the easiest way to resolve a problem with a specific Mail account. After deleting the account, perform a forced restart before re-adding the email account to your iPad.


  • Delete account:

Settings > Mail > Accounts > [Your Mail Account] > Delete Account


  • Force restart the iPad:

Force restart iPad - Apple Support


  • Add Mail Account:

Settings > Mail > Add Account



Also be aware that some email providers now require the use of App Specific Passwords when accessing mail over IMAP or POP3. If this applies to your email account, you will need to generate a unique password for your iPad email account - that will differ from your normal Account Password. As examples - AOL, Yahoo, Google, Microsoft all use App Specific Passwords when using anything other than their own email client Apps.


If you need to generate an App Specific Password, you’ll need to log-in to your Mail Providers account management webpage - using a web browser - and generate the Password from the appropriate account security page.


More information about AOL’s App Specific Passwords can be found here:

https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in?guccounter=1


For Yahoo, more information can be found here:

https://help.yahoo.com/kb/SLN27791.html


For Gmail:

https://support.google.com/mail/answer/185833?hl=en-GB


Microsoft:

https://support.microsoft.com/en-us/account-billing/using-app-passwords-with-apps-that-don-t-support-two-step-verification-5896ed9b-4263-e681-128a-a6f2979a7944

Nov 14, 2022 3:45 PM in response to Willsfla48

Willsfla48 Said:

"Can’t send emails: Cannot send emails from my iPads. The technician at the Geek Squad tried for 30 minutes to correct the problem but nothing worked. He came to the conclusion that is an apple software problem."

-------


Well... that's Geek Squad for you.


Troubleshooting iPad eMails:


A. Go here: If you can’t Send eMail on your iPhone, iPad, or iPod touch - Apple Support


B. Add the eMail Account Back.

See if it all syncs when you add the eMail Account back. If it is on a Mail server the it should pop up. It may take some time, if you have thousands to download.


C. Use a New App Password:

Do you use an App Password? If so, try a new App Password. Sometimes, changes (i.e. updates) are made to the device, and then mail server syncing becomes an issue (which is what a new App Password it intended to fix). For example, you'd go here for gmailSign in with App Passwords - Google Account Help - Google

Cannot send emails from my iPad

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