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You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
Has anyone got problems with their print screen since upgrading to Ventura? I can’t move the print window, unable to view the print icon, no option to print in black and white, the maximise and minimise buttons on the top left corner not there and the list goes on………
iMac 21.5″, macOS 13.0
Garry and Linda Brettell,
Let's continue with updating the macOS software to the latest version. This can help resolve these types of issues with displaying menus. To compete this step, please follow the guidance below:
"Before installing new software, it's a good idea to back up your Mac.
2. If Software Update finds new software, click the Update Now or Upgrade Now button to install it.
3. Enter your administrator password, if asked. During installation, your Mac might restart, and you might see a progress bar or blank screen several times."
Update macOS on Mac - Apple Support
Take care.
There are other posts here about this; the Print and Cancel buttons are being covered by the dock.
A couple of suggested workarounds here have been:
1) move the dock to the left or right / hide the dock. (the tops of the buttons can be seen in the first screen shot)
2) Close the Notes option to shrink the dialog.
It's not necessary to quit Safari. Return/Enter will print, Escape will cancel the dialog.
Hope this helps.
Hi Garry and Linda Brettell,
To help troubleshoot, check and see if using a different display size helps with being unable to see or select the buttons at the bottom of the print dialog. To do so, take the following steps:
Additionally, test after updating to macOS 13.0.1, as updating software may help to clear up the behavior: Update macOS on Mac - Apple Support
If the issue persists, then reach out to Apple Support directly for assistance with the behavior: Contact - Official Apple Support
Kind regards.
I ended up changing the display to a smaller scale and I can now see the print button, but I’ve had to sacrifice to smaller fonts and icons which is not appropriate for me in particular, having a nice large Mac screen defeats the purpose, Apple get your act together and either fix all these bugs or revert back to Monterey.
Hi Chris, thanks for reaching out to assist, yes Ive tried different display sizes, but it also reduces all the apps and icons which defeats the purpose on having a large IMac screen and I prefer large icons and apps. As you can see from the attached screen shot. Also do you know how to change the printer settings to black and white only I can’t find these settings anywhere🤔
I've updated to the latest OS 13.0.1 and tried changing Display settings but still same problem. -cant see print button and then cannot return to safari - have to quit and start again
John,
Very many thanks - got it. Wish I had asked you first !
Happy to help, George!
I did the upgrade to Ventura and can no longer print anything or move the print screen. We need a fix ASAP!!!
Thank you, but Apple needs to fix this.
Since Ventura upgrade issues with print screen it’s horribly 😑 wrong
