Memoji exists, but cannot use or edit it anywhere

My memoji that I created a couple of weeks ago cannot be used inside messages or be edited.

It seems as if the momoji doesn't even exist inside messages.


The thing is it still acts as my avatar/profile image for my apple account on all of my devices (iphone, mac, ipad). For example when I sign in to my macbook, it still reacts in an animated way (showing facial expressions etc).



The momoji is there, but not there. What's going on here and how can I make it available in messages once again?

MacBook Pro 16″, macOS 13.0

Posted on Nov 15, 2022 5:11 AM

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3 replies

Nov 17, 2022 8:30 AM in response to jakubprogramming

jakubprogramming,


Thank you for trying those steps. You'll want to also confirm that iCloud Drive is enabled on your devices in order to sync your Memoji and allow it's use across devices.


  1. On your Mac, you can go to the Apple menu (  ) > System Settings
  2. Select iCloud and sign in with your Apple ID if needed

Turn on iCloud Drive


Set up iCloud Drive - Apple Support


If this continues, you may want to reach out to Apple Support for further assistance. Depending on your region, you may be able to reach out to them here: Get Support.


Take Care!


Nov 16, 2022 6:33 PM in response to jakubprogramming

Hi there jakubprogramming,


Thanks for your post to Apple Support Communities. We understand you have an interesting issue with the Memoji on your Mac. We'd like to gather additional details to help narrow down what may be going on.


  1. Did you create this Memoji on this Mac or another Apple device?
  2. Were there any changes made to your Mac since creating the Memoji, like an update, etc.?
  3. If you create a new one, does the same thing occur?


We'd also like to have you test for the Memoji issue while booted to safe mode. This will help further narrow down what might be going on.


Start up your Mac in safe mode - Apple Support


Take care.


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Memoji exists, but cannot use or edit it anywhere

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