Please tell me the right link where I can ask refund for the purchase that was made with my child´s card that he did not do. He does not have iphone at the moment and he could not do it. If his card was used by somebody then its fraud.
[Edited by Moderator]
Hello,
If his card was added to an Apple ID that you cannot access (i.e. a fraudsters Apple ID) you will not be able to request a refund from Apple directly. You should contact your bank to initiate a dispute and start the process to get new card info for your son so more fraudulant transactions do not occur.
If this was done under an Apple ID you have access to you can request a refund from Apple at reportaproblem.apple.com
Request a refund for apps or content that you bought from Apple - Apple Support
I hope this helps.
Hello,
If his card was added to an Apple ID that you cannot access (i.e. a fraudsters Apple ID) you will not be able to request a refund from Apple directly. You should contact your bank to initiate a dispute and start the process to get new card info for your son so more fraudulant transactions do not occur.
If this was done under an Apple ID you have access to you can request a refund from Apple at reportaproblem.apple.com
Request a refund for apps or content that you bought from Apple - Apple Support
I hope this helps.
Refund an Apple purchase
