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Thought I had my new iPhone 11 Pro Max set up. Erased old phone and now I find my phone info didn’t transfer. How can I fix this. I am senior citizen I’ll and really need my phone working

Help with setting up phone on new phone. I’ve done this before. Thought I had the transfer done only to find I didn’t get the new one set up. I have erased my old phone. I am senior and really need my phone. Data transferred just not phone info.


iPhone 11 Pro Max

Posted on Nov 15, 2022 5:40 PM

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Question marked as Top-ranking reply

Posted on Nov 15, 2022 6:05 PM

Your option at this point, hoping you have a current backup of the iPhone, is to restore the new phone from the latest backup you had of the old phone. Restore your iPhone, iPad, or iPod touch from a backup - Apple Support

If you do not have a current backup, then your only option is to set the iPhone up as new, not from a backup.

3 replies
Question marked as Top-ranking reply

Nov 15, 2022 6:05 PM in response to SBSKAS

Your option at this point, hoping you have a current backup of the iPhone, is to restore the new phone from the latest backup you had of the old phone. Restore your iPhone, iPad, or iPod touch from a backup - Apple Support

If you do not have a current backup, then your only option is to set the iPhone up as new, not from a backup.

Thought I had my new iPhone 11 Pro Max set up. Erased old phone and now I find my phone info didn’t transfer. How can I fix this. I am senior citizen I’ll and really need my phone working

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