Verification sent to broken phone I can’t access.

My daughter dropped her iPhone 11. Screen is cracked and she can’t put in her PIN code to unlock the phone. I got her a a replacement phone today but the new iPhone is asking for a verification code which is going to her old phone that we can’t unlock. This is frustrating. How can you get a code from a device that doesn’t work. I hit the didn’t get a code and the text and number is greyed out so I can’t text the code to my phone or iMac. Any help with this would be great.

Posted on Nov 16, 2022 1:53 PM

Reply
1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Verification sent to broken phone I can’t access.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.