I bought this Ipad Air 4 last year (2021). After few months to 1year of using this, the screen turned purple and then black (Shutdown). When I click and long press the upper button, it was restart. How can I fix this issue? Pls help.
iPad Air 4 Wi-Fi
Your issue is unclear. Are you unable to restart your iPad - or is something else the problem?
If you are unable to restart your iPad, connect your iPad to its Power Adapter and allow the iPad to charge, undisturbed, for at least an hour. Then, while still connected to external power, try a forced-restart:
If the iPad doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.
If you continue to experience difficulties, you will need to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:
Your issue is unclear. Are you unable to restart your iPad - or is something else the problem?
If you are unable to restart your iPad, connect your iPad to its Power Adapter and allow the iPad to charge, undisturbed, for at least an hour. Then, while still connected to external power, try a forced-restart:
If the iPad doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.
If you continue to experience difficulties, you will need to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:
My Ipad Air 4 screen suddenly turned Purple screen
