Hi,
I've added my Apple Studio Display for repair more than 2 weeks ago using a local support service (ISpot.pl). I have no news from them and I do not know how to notify Apple about this problem. Is there any official email for Apple Stores? How to request a complaint on apple support?
I bought this display at Apple.pl but I used the recommended repair center.
[Re-Titled by Moderator]
Studio Display
Have you tried contacting iSpot.pl about any update on the repair of your device? That should be your first action. Only they know the status of your repair product.
If you think Apple should be notified about the level of service that you receive from an Apple Authorized Service Provider, good or bad, then you can find contact information at: Contact Apple for support and service - Apple Support
Have you tried contacting iSpot.pl about any update on the repair of your device? That should be your first action. Only they know the status of your repair product.
If you think Apple should be notified about the level of service that you receive from an Apple Authorized Service Provider, good or bad, then you can find contact information at: Contact Apple for support and service - Apple Support
It's in "in diagnosis" phase. I talked to Ispot yesterday and they are determined to help but Apple just haven't replied to their questions. They can have low-quality service because people will buy their stuff anyway ;)
Apple won’t be able to help, unfortunately. Have you tried this link https://ispot.pl/landing_pages/enter/656/language:pol?
Have both of them email you - anyone can say anything over the phone.
That's the case. They said "we sent our diagnosis to Apple and we wait" (it already took 2 weeks for Apple to respond - still waiting). I called Apple today but they don't know anything about my service request and they won't help me anyhow.
The funny story continues :D
A senior technicinan called me today to ask if I could call the Ispot service and ask them whether they received a request for service (to send my display to Czech Republic).
I called Ispot, but Ispot didn't now anything about this and they asked me where (what email) it was sent.
They asked me to call Apple and ask about this. I called Apple again (30 minutes on line) and no one could help me because I was redirected to another senior technician that didn't know what his colleague did.
Then, Ispot wrote me an email that they eventually received a request and they are sending my display to Czech Republic (the repair center is there). So after 22 days my display finally to be sent (they promised to send it tomorrow) to repair center. Hurray - Studio Display breathtaking experience.
My plan is to wait for the diagnosis and when it comes back I'll probably sell it and buy something from Dell, where the displays are repaired on site (at your home) the next business day.
My displays including iMac have never ever required repair (TVs neither). What was the issue with yours? Repair would most likely mean swapping out parts, including glass if applicable, meaning you should be get your display back as good as new. Hang in there 😉
The problem is an electrical noise (just like faulty coils or transformers). When it's connected you can hear a noise (even when Mac and Studio display is turned off). I hope I'm gonna get a new one because it will be easier to sell it :)
The story continues.
ISpot just called me, that despite the request from apple to send the display to service center they can't do this. I need to take the display back and request it directly in Apple call center.
I've just called Apple and they say it's not true...
@hcsitas, I've already ordered Dell display today because I cannot work on laptop all the time and the display is not even touched yet (still waiting for a decision of what to do with it). It's so frustrating, that's why I hope it will influence buyers` (who watch this thread) decisions.
Finally, after 45 days I have my display back. The internal power supply was replaced and the problem disappeared. I needed to take my display from iSpot repair center and use another one (Cortland). It took them a week door-to-door to solve it.
Since it’s showing on their system, that’s good news. It’s correct that they have to liaise with Apple, which maybe slow due to spare parts/replacement availability. Hang in there.
You won’t need to if they fix it🤞
They have emailed me as well but without "reply" option :D
Thanks for the situation update. Enjoy your better screen.
Long wait on my Apple Studio Display repair
